Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 14 Nov 2024
The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.
by A verified traveler
Posted 10 Nov 2024
Really terrific welcome
Lovely size room
Helpful and kind staff
Bed was small and springs were rather noisy not very comfy
Amenities in room really good
Close to overland rail for the 02 and the city
Very good value for money
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Super easy to get to the excel centre, only a short walk but a nice distance to go. Super easy to get around london, the dlr station is in perfect distance. A nice little bit of life around the hotel, with the pub just being over the road. Really good.
by A verified traveler
Posted 25 Oct 2024
I'm a big fan of DoubleTree but this one was a little lacklustre. To be fair, check-in was superb. Staff is incredible, and they made the experience so easy. Quick check-in, and checkout. Easy to charge things to the room and pay. Dinner was disappointing. It was pricey and the quality was mediocre at best - I can cook better at home. In the room, we had no mini-fridge which was disappointing. Would I stay here again, yes, but I would probably eat out or order takeaway, or just stick to burger and chips.
by A verified traveler
Posted 19 Oct 2024
Ok
by A verified traveler
Posted 3 Oct 2024
by A verified traveler
Posted 23 Sep 2024
Room had a strange smell, other than that pretty clean
by A verified traveler
Posted 23 Sep 2024
Front desk attendents were friendly and helpful. Communications needed to be available for breakfast prices and types of breakfasts. Maybe post it at the entrance. Staff had to scurry around for a breakfast menu when we asked. Room felt very tight once the sofa bed was out. Perhaps not rate this room as a family room but a regular room so we don’t get our expectation dashed. This room was a bit strange in the bathroom mirror had a two square feet area that didn’t fog up after a shower. Be warned there is no good options for food here . The only good place is a Chinese restaurant. Food is quite good but they are not available for breakfast.
