Ratings based on 114 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Sh, Hotel Management
Thank you very much for the review David and we hope to see you again at The Kenilworth!
by A verified traveler
Not for light sleepers
Posted 13 Nov 2022 on HotelsWe stayed here as it was close to the wedding venue we were attending and didn’t seem too expensive. Easy to find and park park at. Check in was easy and the room was spacious and I was grateful for the kettle and teabags/milk and use of hairdryer and ironing board. The downside was the bars downstairs. We were at the front of the building right above the hotel bar and both Friday and Saturday night I struggled to sleep til the partygoers left at midnight. I had the windows shut and the blinds and curtains closed to try drown out the sound but to no avail. I am a light sleeper though. My partner sleeps through anything so he was fine. That was until some guests returned back at 1am Saturday night screaming like idiots at each other. They woke us both up and should learn some respect. The area was great in the day time though. Local amenities, a lovely park and an easy walk or tube to the town centre.
Comment from Hotel Management
14 Nov 2022 by SH, Hotel Management
Thank you for your review Julie and your lovely comments about the hotel. We are sorry if you had a disturbed sleep- the room is soundproofed and triple glazed to mitigate any noise (Osborne Road is a busy area in University term time) and we have a night porter who did confront the noisy guests. You are right though- they should have more respect for fellow guests and hotel staff alike, unfortunately all hotels get the odd ones who don't.
by A verified traveler
Posted 7 Nov 2022 on Ebookers
Clean, nice decor really friendly staff
Comment from Hotel Management
7 Nov 2022 by SH, Hotel Management
Thank you Danielle and we're delighted that you enjoyed your stay with us We hope to see you again soon at The Kenilworth!
by A verified traveler
nice but noisy
Posted 8 Sep 2022 on Hotelsit was quite noisy until 1130pm, when the pub cleared. I had no idea when I booked this was above a noisy student pub. Hotel and check in great otherwise
Comment from Hotel Management
22 Sep 2022 by SH, Hotel Management
Thank you for your review Jeff and for your nice comments about the hotel. We are in a student area and you unfortunately hit on the return to University so we understand your comments. Our rooms are soundproofed and triple glazed to mitigate noise which generally stops anything filtering through, maybe you had an open window and we hope that this didn't cause you too much inconvenience.
by A verified traveler
Posted 23 Apr 2022 on Hotels
Comfortable stay in quiet, clean, modern room. Friendly staff
Comment from Hotel Management
11 May 2022 by SH, Hotel Management
Thank you very much for the great review David and we hope to see you again at The Kenilworth.
by A verified traveler
Posted 6 Mar 2022 on Hotels
Comment from Hotel Management
22 Mar 2022 by SH, Hotel Management
Thank you for your review Mark and we hope to see you again at The Kenilworth
by A verified traveler
Nice hotel
Posted 9 Jan 2022 on HotelsCheck in was really nice I arrived early the gentleman on reception was very nice and helpful very informative,room was very clean and had a double bed and a single bed In it I had only asked for a single bed so I was very happy
Comment from Hotel Management
25 Apr 2022 by SH, Hotel Management
Thank you for your great review Charles and we are delighted that you enjoyed your stay with us. We hope to see you again on another visit!
by A verified traveler
Posted 11 Dec 2021 on Hotels
The room we stayed in had a lingering cigarette smell.
Comment from Hotel Management
15 Dec 2021 by SH, Hotel Management
We are a no smoking hotel with a fine imposed for those few guests who choose to ignore this. We can only apologise if someone had smoked but all rooms are thoroughly aired and cleaned and if we detect smoke we use an anti tobacco bomb to counteract any lingering smells. We do our best to deter this behaviour; it's a shame that the odd inconsiderate person thwarts our efforts.
by A verified traveler
Posted 17 Sep 2021
Exactly as described. Good value and near to the concert venue I was attending
Comment from Hotel Management
19 Sep 2021 by SH, Hotel Management
Thank you very much for the great review Fiona and we hope to see you again!
by A verified traveler
Nice but parking a bit frustrating
Posted 30 Aug 2021 on HotelsHonest realistic review.
2 adults, 1 child, 1 large dog
Loved the fact that the hotel was dog friendly. Other dogs were their too and it was fine, you didn't hear them.
The rooms were quite spacious, en suite was small and very little power in the shower. The room did what we needed it to. It was clean and looked recently decorated.
Our room was above the bar (room 4) and was on the main road. We didn't really hear any noise and the bar didn't bother us, they were even kind enough to lend us some wine glasses. The tv had basic freeview and a hairdryer was also in the room.
The parking. Pretty poor and the guy on reception was just plain awkward with telling people where to park. As we pulled up, he tried to open our door to ask us to park in a different space. Then once parked up he asked us to move again. The spaces are extremely tight and despite us saying we had a child to get out of a car seat he still insisted we get closer to another car. Also very obvious they prefer certain cars in certain spaces. And after speaking to other guests we found that they were treated too.
He would repeatedly speak over us and not listen, even telling me that the caledonian has less spaces (who cares, i wasn't staying there!). This happened each time we came to park up, even asking us to move just one or two inches closer to a van (saying that he knows that the contractors that stay in there that have transit vans might clip the parked cars).
Overall, good hotel, parking is poor.
Comment from Hotel Management
31 Aug 2021 by SH, Hotel Management
Thank you for your review and we are pleased that you enjoyed your stay.
We apologise if you were offended by the parking situation but we have to ensure that there is enough parking for all guests. We have a good ratio of parking bays to hotel rooms, better than nearly all other hotels in Jesmond, and we don't charge any extra which most do. Hopefully this didn't detract from your stay and thank you for your kind comments about your room.
