Ratings based on 930 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Saltburn By The Sea
Posted 20 Nov 2024
Location suited me
Quiet comfortable room.
Breakfast not good - I wish that I had avoided it.
Comment from Hotel Management
21 Nov 2024 by Lauren - Guest Service Agent, Hotel Management
Dear James, Thank you for your review! We’re pleased to hear you enjoyed our convenient location and the quiet, comfortable room. We’re sorry to hear that breakfast didn’t meet your expectations. Your comments have been shared with our breakfast team so we can work on improvements. We hope to welcome you back in the future for an even better stay!Best Wishes,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Lauren | Guest Service Agent, Hotel Management
Dear Stephanie, Thank you so much for your rating! We’re thrilled you had a great experience with us. If there’s anything specific you’d like to share or highlight about your stay, we’d love to hear it.We hope to welcome you back again soon!Best Wishes,
by A verified traveler
Posted 17 Nov 2024
Nice hotel
Comment from Hotel Management
19 Nov 2024 by Lauren | Guest Service Agent, Hotel Management
Dear Liz, Thank you for your rating! We’re thrilled to hear you had a great experience with us. It means so much to know you enjoyed your stay, and we look forward to welcoming you back for another visit soon. Your kind feedback is truly appreciated!Best Wishes,
by A verified traveler
Posted 12 Nov 2024
Hotel appeared tired. Both common spaces as well as my room incl bathroom. The gym was a reason for choosing the hotel, due to a need to do exercises post surgery, but it was out of commission, which I wasn't made aware of ahead of the trip. Breakfast choices were of low quality: coffee, sausages, beans.
Comment from Hotel Management
13 Nov 2024 by Lauren | Guest Service Agent, Hotel Management
Dear D, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, especially given the importance of your post-surgery needs.We understand how essential a well-equipped and accessible gym is, and we apologise that the gym was out of commission due to refurbishment during your stay. We regret any inconvenience this may have caused.Additionally, we’re sorry to hear that both the room and common areas didn’t feel as fresh and welcoming as they should. Your feedback on breakfast quality is also important to us, and we'll be reviewing our options to better meet guests’ expectations in this area.We’d appreciate the opportunity to welcome you back in the future and show you an improved experience. Please don’t hesitate to reach out directly if you have any further comments or if there’s anything we can do to make your next visit exceptional.Best Wishes,
by A verified traveler from Consett
Posted 10 Nov 2024
Quick checkin with friendly member of staff. Great location.
Comment from Hotel Management
11 Nov 2024 by Lauren - Guest Service Agent, Hotel Management
Dear Karen, Thank you for your 5/5 review! We’re delighted that you had a smooth check-in with our friendly team and enjoyed our great location. We look forward to welcoming you back for another fantastic stay!Best Wishes,
by A verified traveler
Posted 6 Nov 2024
Hotel is quirky, had everything we need and more, includes a fridge and a microwave. Location suits our needs. Right outside St James Park, 10 minute walk to arena and shops in-between
Comment from Hotel Management
6 Nov 2024 by Ben- Guest service manager , Hotel Management
Hi Nathan, Thank you very much for taking a moment of your time to leave us such a glowing review. I am delighted to see that every aspect of your stay managed to meet your expectations and I sincerely hope we get the pleasure of welcoming you through our doors again in the near future. Kind regards
by A verified traveler
Posted 3 Nov 2024
Excellent hotel
Comment from Hotel Management
5 Nov 2024 by Lauren | Guest Service Agent, Hotel Management
Dear Claire, Thank you for your 5-star rating and kind words! We're delighted to know you had an excellent stay with us. We hope to welcome you back soon for another fantastic experience!Best Wishes,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Connor - Guest Service Manager, Hotel Management
Dear Mathew,Thank you so much for your 5/5 rating! We’re thrilled that you had a great experience with us.We hope to welcome you back again soon for another wonderful stay.Best wishes,Connor - Guest Service Manager
by A verified traveler
Posted 31 Oct 2024
Very loud. Room wasn't clean, would not recommend!
Comment from Hotel Management
3 Nov 2024 by Connor - Guest Service Manager, Hotel Management
Dear Thomas,Thank you for sharing your feedback with us, and I sincerely apologise for the experience you had during your stay. I'm sorry to hear that noise levels disrupted your comfort and that the room did not meet our cleanliness standards.Please know that we take these concerns very seriously, and your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance in the future.If you would like to discuss this further, please feel free to reach out directly. We value your feedback and are committed to making things right.Best wishes,Connor - Guest Service Manager
by A verified traveler
Posted 31 Oct 2024
For the price of the room I have stopped in far better hotels for less, the room could do with a lick of paint and the tiles in the bathroom were rather shabby also the noise from the Stack across the road meant you couldnt get to sleep until after midnight so if you had small children or needed an early start it could be a problem. On the other hand the staff were friendly, polite and helpful
Comment from Hotel Management
3 Nov 2024 by Connor - Guest Service Manager, Hotel Management
Dear Kevin,Thank you for your feedback on your recent stay with us. I’m sorry to hear that the room did not meet your expectations in terms of condition and that noise from the Stack affected your sleep. I understand how important a good night's rest is, especially for families or those with early starts.It’s great to hear that our staff made a positive impression with their friendly and helpful service, and I’ll be sure to share your compliments with them. We value your comments regarding the room and bathroom, and they will be addressed as we continuously work on improving our facilities.Thank you again for your feedback, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Best wishes,Connor - Guest Service Manager
