This charming Jesmond hotel combines comfort with convenience, offering easy access to essential services while providing a welcoming atmosphere for travelers
Newcastle Jesmond Hotel, in the heart of Jesmond, offers practical amenities for a seamless stay. Enjoy dry cleaning/laundry services, in-room WiFi, and a handy snack bar/deli. Guests appreciate extras like luggage storage and free self parking.
Located in Jesmond, a neighborhood in Newcastle-upon-Tyne, Newcastle Jesmond Hotel is in the entertainment district and near the airport. St. James' Park and Alderman Fenwick's House are local landmarks, and travelers looking to shop may want to visit Northumberland Street and Eldon Square Shopping Centre. Great North Museum-Hancock and Seven Stories are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Newcastle-upon-Tyne travel guide
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Wheelchair accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
1 building
4 floors
Beaux Arts architecture
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Egyptian cotton sheets
Select Comfort mattress
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
LCD TV with digital channels
More
Individual decor
Individual furnishings
Iron/ironing board on request
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: GBP 35
Contactless check-in available
Check-out
Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 35
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: GBP 35 per accommodation, per stay
A damage deposit of GBP 35 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
Early check-in fee: GBP 35 (subject to availability)
Late check-out fee: GBP 35 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Property is also known as
Hotel Jesmond
Hotel Jesmond Newcastle
Hotel Newcastle Jesmond
Jesmond Hotel
Jesmond Hotel Newcastle
Jesmond Newcastle
Jesmond Newcastle Hotel
Newcastle Hotel Jesmond
Newcastle Jesmond
Newcastle Jesmond Hotel
Newcastle Jesmond Hotel Newcastle-upon-Tyne
Newcastle Jesmond Newcastle-upon-Tyne
Newcastle Jesmond Hotel Hotel
Newcastle Jesmond Hotel Newcastle-upon-Tyne
Newcastle Jesmond Hotel Hotel Newcastle-upon-Tyne
Frequently asked questions
Is Newcastle Jesmond Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Newcastle Jesmond Hotel?
Check-in start time: 4:00 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of GBP 35 (subject to availability). After-hours check-in is not available.
What time is check-out at Newcastle Jesmond Hotel?
Check-out is at 10:00 AM. Late check-out is available for GBP 35 (subject to availability).
Where is Newcastle Jesmond Hotel located?
Located in Jesmond, this hotel is within 1 mi (2 km) of Jesmond Dene Park, University of Newcastle-upon-Tyne, and Exhibition Park. Northumbria University and Newcastle-upon-Tyne Civic Centre are also within 1 mi (2 km). West Jesmond Station is 7 minutes by foot and Ilford Road Station is 15 minutes.
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Reviews
Newcastle Jesmond Hotel Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
9.0
Location
8.6
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 92 out of 268 reviews
10 - Excellent
92
Rating 8 - Good. 108 out of 268 reviews
8 - Good
108
Rating 6 - Okay. 36 out of 268 reviews
6 - Okay
36
Rating 4 - Poor. 14 out of 268 reviews
4 - Poor
14
Rating 2 - Terrible. 18 out of 268 reviews
2 - Terrible
18
Reviews
4/10 Poor
Rebecca
Sep 12, 2023
Disliked: Staff & service
Marie celeste
Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.
Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review.
No staying again.
I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year
This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.
Sue
Stayed 2 nights in Jul 2022
8/10 Good
Dawn
Sep 11, 2022
Liked: Room comfort
Disliked: Cleanliness
Nice hotel, great location
We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.
Dawn
Stayed 1 night in Sep 2022
6/10 Okay
Christine
Sep 5, 2022
Disliked: Staff & service
Weekend jaunt.
It served its purpose but I wouldn't stay again. On site parking was a bonus.
Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom.
Little things but inconvenient.
Expensive for bed and no breakfast.
Still waiting for refund of deposit!
Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking.
Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel.
This additional charge needs to be reflected in the price when booking
Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room.
In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.
Joan
Stayed 1 night in Sep 2022
6/10 Okay
P
Aug 3, 2022
Disliked: Staff & service, room comfort
A bit of a moan
No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.
We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this
First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm.
Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's.
Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there.
After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access.
The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable.
I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.
We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking.
The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...
It’s was fine bed wasn’t very comfortable could do with more toilet roll
Claudia
Stayed 2 nights in May 2022
2/10 Terrible
Jennifer
May 3, 2022
Do not book!
We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!
We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham
I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.
A place to sleep with breakfast, tick
Bit noisy but otherwise fine
Lovely staff
Christopher
Stayed 1 night in Oct 2021
2/10 Terrible
Caroline
Oct 26, 2021
I'm so disappointed with this hotel....i booked to stay at this hotel with a friend...we had 2 separate rooms... unfortunately my partner on that Monday had a heart operation....so obviously I contacted the hotel through the email that was sent to me..... i followed the link to cancel my booking... explained what had happened... that i had to cancel... which the manager acknowledged and was sorry to hear about my partner.... i then saw on my bank account that i was charged... rang the hotel....the manager denied i emailed him..sent him our correspondence... totally ignored me.....😡😡
Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all
I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff