Ratings based on 201 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
No heating.we were given a noisy old fan heater.
Cobwebs on lamp shades.
5 flights of stairs to get to room and no lifts.
The whole place needs a refurb.
by A verified traveler
Posted 6 Oct 2024
It was okay.
by A verified traveler
Posted 11 Sep 2024
It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.
Comment from Hotel Management
21 Oct 2024 by Viivi - Hotel Receptionist, Hotel Management
Thank you for sharing your experience. We are glad to hear you liked the property, but I apologise for the communication issues you encountered. We strive to provide clear information about our services, and I regret that this was not your experience regarding breakfast hours. I am also sorry to hear about the mix-up with your receipt and the attitude of our staff. Your feedback is invaluable, and we will address these issues to ensure a better experience for our guests in the future. We hope to have the chance to welcome you back and improve your impression of us.
by A verified traveler
Posted 31 Aug 2024
Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available
by A verified traveler
Posted 25 Aug 2024 on Hotels
The staff were all amazing! Full of local knowledge and really helpful.
My room wasn't one from the website, clean but basic. Nothing to complain about for sure.
Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster.
Would for sure stay here again
Comment from Hotel Management
21 Oct 2024 by Viivi - Hotel Receptionist, Hotel Management
We wanted to personally express our gratitude for taking the time to share your wonderful feedback about your recent stay at the Borough Arms Hotel. Your positive review means the world to us.We are thrilled to hear that you had such an enjoyable experience during your stay with us. It is our constant endeavour to provide our guests with exceptional service and comfortable accommodation, it is truly rewarding to know that we succeeded in doing this during your visit.Our entire team at the Borough Arms Hotel works tirelessly to create a welcoming and comfortable environment for our guests, and your feedback serves as a great source of motivation for us to continue our efforts to exceed your expectations. Apologies for the inconvenience with the parking but we appreciate your patience with it.We look forward to welcoming you back to the Borough Arms Hotel soon. If you have any special requests or preferences for your next stay, please do not hesitate to reach out to us directly, and we will be delighted to assist you.Once again thank you for choosing the Borough Arms Hotel, and for sharing your positive experience.
by A verified traveler
Posted 18 Aug 2024
Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door
by A verified traveler
Kindly staff, but moderate room and bathroom.
Posted 18 Aug 2024 on HotelsVery helpful and friendly receptipn staff. Room was nothing exceptional with fairly poor bathroom provisions, in particular no shower gel/shampoo.
Nothing outstanding, but nice people.
by A verified traveler
Posted 4 Aug 2024
Everything
by A verified traveler
Posted 25 Jul 2024
Alittle outdated but doable
by A verified traveler
Posted 18 Jul 2024
