Ratings based on 921 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Comfortable, central and convenient . Lovely clean apartment easily walkable to great restaurants and local
Sights. Close to the beach with great views
by A verified traveler
Posted 14 Aug 2024 on Wotif
It was a huge room and balcony with a fantastic view and a very comfy bed! loved it!
by A verified traveler
Posted 3 Aug 2024
The staff at reception went out of their way to help me, obtained parking closer to the lift. Lovely to get the little goodie bags & welcome note in the cute little apartment. Good view too!
Comment from Hotel Management
6 Aug 2024 by Jim, Hotel Management
Hi Gabrielle, Thank you for your lovely feedback! I’m glad to hear our reception staff were able to assist you with parking and that you enjoyed the goodie bags and welcome note. It’s wonderful that you liked the view and the apartment. We look forward to hosting you again!Cheers,Jim McGrathHotel Manager
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Jim, Hotel Management
Hi Dong, Thank you for your positive feedback! I’m delighted to hear that you had a great experience and enjoyed the amenities and services we offer. We look forward to welcoming you back on your next visit!Cheers,Jim McGrathHotel Manager
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Jim, Hotel Management
Hi Cara,Thank you for your positive feedback! I’m delighted to hear that you had a great experience and enjoyed the amenities and services we offer. We look forward to welcoming you back on your next visit!Cheers,Jim McGrathHotel Manager
by A verified traveler from Minto
Posted 23 Jun 2024
LOVE staying at Terminus apartments. I stay regularly for business. Customer service from the “Dream Team” is always personalised and genuine.
Great location, funky apartments and great showers!
Comment from Hotel Management
6 Aug 2024 by Jim, Hotel Management
Hi Yvette, Thank you for your fantastic review! I’m thrilled to hear that you love staying at Terminus Apartments and that our “Dream Team” continues to provide you with personalized and genuine service. It’s great to know you enjoy the location, the funky apartments, and the great showers. We look forward to your next visit!Cheers,Jim McGrathHotel Manager
by A verified traveler
Posted 16 Jun 2024 on Wotif
I did wonder if the bedsheets were changed before we arrived. My son found a hair scrunchie (hair still attached) in between the fitted and top sheet. My other son’s top sheet had an oily looking stain directly up top and a small lipstick stain (??) on his pillow. (I took photos.)
Other than that, it was ok. Oh, the water pressure in the shower was awesome!
Comment from Hotel Management
17 Jun 2024 by Jim, Hotel Management
Dear Adam, Thank you for sharing your feedback regarding your recent stay at Terminus Apartment Hotel. We sincerely apologize for the issues you encountered with the cleanliness of the bedsheets in your room.We understand your concern and regret any discomfort or inconvenience caused by these oversights. Please rest assured that we take cleanliness and hygiene very seriously, and we will address this matter with our housekeeping team to prevent recurrence.We appreciate your positive comment about the water pressure in the shower and are glad you enjoyed this aspect of your stay.Once again, we apologize for the shortcomings you experienced and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Jim McGrathHotel Manager
by A verified traveler from Canterbury
Posted 6 Jun 2024
Brilliant location and easy walking to everything. Staff are brilliant. Cleanest room I have seen in a long time. Good water pressure in shower. Bed was comfortable. There was no noise.
Comment from Hotel Management
17 Jun 2024 by Jim, Hotel Management
Dear Maria, Thank you for your glowing review of Terminus Apartment Hotel. We are thrilled to hear that you enjoyed our brilliant location with easy access to everything, and that our staff exceeded your expectations.We are delighted that you found your room to be impeccably clean and appreciated the good water pressure in the shower. It's wonderful to know that you had a comfortable stay with us and that noise was not a concern.Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,Jim McGrathHotel Manager
by A verified traveler
Posted 28 Apr 2024 on Hotels
Great room, well laid out. Central location and lovely staff.
Comment from Hotel Management
3 May 2024 by Erin, Hotel Management
Thank you so much for your feedback! I am glad to hear you had a great stay. Hope to host you again soon!
by A verified traveler
Posted 21 Apr 2024 on Wotif
Convenient location
Comment from Hotel Management
27 Apr 2024 by Sophie, Hotel Management
Hi Shane, Thank you so much for leaving us a review!I'm so pleased to see that you enjoyed your stay with us. I do hope we get the chance to host you again.
