Ratings based on 769 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Can’t even say good value for money
Comment from Hotel Management
4 Jan 2025 by Matthew, Hotel Management
Dear Katrina,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,MatthewIbis Budget Hotel, Newcastle
by A verified traveler
Posted 30 Dec 2024
It is a nice hotel to stay at
Comment from Hotel Management
30 Dec 2024 by Matthew, Hotel Management
Dear CharleneThank you for taking the time to review us & share your experience on your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Thanks MatthewIbis budget Hotel, Newcastle
by A verified traveler
Posted 28 Dec 2024
Not cleaned. Smell bad loghts in bathroom is not working. Room had lot of insects in wall and quilt
Comment from Hotel Management
28 Dec 2024 by Matthew, Hotel Management
Dear Sawudi,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Thanks MatthewIbis Budget Hotel, Newcastle
by A verified traveler
Posted 27 Dec 2024
We had 4 rooms booked. There were maintenance issues with the couple of rooms to begin with (eg, Fridge on room 224 had mould, basin sink had leaks, room 222 had issues with toilet flush etc) .
Anyway, the biggest trauma for us was on the second night (ie, last night of stay there). As we returned after a long day out, we found some other people in our room 224. The overall experience that the staff had checked one of our rooms out (specially when all rooms were booked under 1 name and invoice) and rented to other people when we had our luggage, some clothes, foods in the freeze is hard to believe. Eventually we only were given our luggage back and another room to spend the night (thankful for that). Worst of all was the verbal abuse our family received from the people occupying the room as we had just stepped, only to come out quickly in shock.
Staff, Erin, had advised that she will speak with the manager, Bianca, by noon on Friday and get back with some sort of compensation.
Unfortunately,no call back since.
Please advise how we can raise a formal complaint and find out our consumer rights here (if any). Erin, the staff, didn't even log an internal incident by the 10am next day checkout time period, which was concerning.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
11 Jan 2025 by Matthew, Hotel Management
Dear FrankThank you for taking the time to review us & share your experience on your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,MatthewIbis budget Hotel, Newcastle
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Matthew, Hotel Management
Dear KlyntonThank you for taking the time to review us & share your experience on your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,MatthewIbis budget Hotel, Newcastle
by A verified traveler
Posted 13 Dec 2024
Great value for money and in a very convenient location
Comment from Hotel Management
13 Dec 2024 by Matthew, Hotel Management
Dear RichardThank you for sharing your feedback with us. We are glad to hear you found your stay accommodating & staff met your expectations. Your feedback will be shared with our team to further improve our standards. We hope to have you book with us again in the near future.Kind regards,MatthewIbis Budget Hotel, Newcastle
by A verified traveler
Posted 6 Dec 2024
The property was clean but the bathroom is very small and I didn’t like the pod feel of the bathroom.
Comment from Hotel Management
7 Dec 2024 by IBN, Hotel Management
Dear Rhonda,Thank you for taking the time to review us.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by IBN, Hotel Management
Dear Jesse,Thank you for taking the time to rate your experience. We hope to see you in the near future.Kind regards,IBN
by A verified traveler
Posted 9 Nov 2024
These are very basic small rooms but accepted considering the price. No issues.
Comment from Hotel Management
10 Nov 2024 by IBN, Hotel Management
Dear Geoffrey,Thank you for taking the time to review us and share your feedback. We hope to see you in the near future.Kind regards,
