Ratings based on 18 Verified Reviews
2.9 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Cockroach motel
Posted 18 Mar 2024 on HotelsThe only pro was it had a vending machine! cockroaches everywhere, the bed, the fridge the bathroom, walked into our room and there was sick on the wall, graffiti, hole in the bathroom door stains on all the bedding and the floor, we couldn't wait to leave. Seems this company have a lot of hotels that are run remotely and not checked upon.
Comment from Hotel Management
18 Mar 2024 by Hotel Team, Hotel Management
We apologies for the inconvenience you have during your stay. We apologies for not meeting your expectation and also thank you for providing honest feed back. We will take an immediate action to rectify the issues. We hope we can exceed your expectation in future should you wish to choose stay with us again.
by A verified traveler
Posted 4 Feb 2024 on Wotif
Very kind of the customer service officer, who called me saturday morning, to relocate me to ALLOGGIO THORNTON for the night.
Much nicer accommodation!
Comment from Hotel Management
5 Feb 2024 by Alloggio Hanbury Mayfield, Hotel Management
Hi Kenneth, Thank you for giving us a good star rating. We aim to serve you the best we can and are glad we delivered. We are excited to have you back soon!
by A verified traveler
Posted 20 Apr 2023 on Wotif
Comment from Hotel Management
17 May 2023 by Alloggio Hanbury Mayfield, Hotel Management
Hi Andrew, we wish your experience could have been better and we apologise for any inconvenience. We hope for another chance to serve you better in the future.
by A verified traveler
Tired & sad
Posted 28 Jan 2023 on HotelsVery average, no pin for door could not get into room !!
Bathroom very sad needing major clean.
Cannot add photos to site ??
Comment from Hotel Management
8 Feb 2023 by Alloggio Hanbury Mayfield, Hotel Management
Hi John, We are truly sad about your negative experience. We encourage our guests to contact us if something's faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we are on top of this. We will coordinate with our housekeeping team for necessary action. We hope to serve you better in the future.
by A verified traveler
Posted 8 Jan 2023 on Wotif
Not much at all. Extremely noisy and dirty and the room absolutely stunk.
We opened the fridge and the smell was disgusting.
Comment from Hotel Management
10 Jan 2023 by Alloggio Hanbury Mayfield, Hotel Management
Hi Lesley, We appreciate your review. It is always our goal to serve to make your stay as comfortable as possible and we are sorry that’s not what you have experienced. We want to assure you that we are on top of this and have already shared your review with the appropriate team. We hope to serve you better in the future.
by A verified traveler
Posted 29 Dec 2021 on Wotif
DO NOT STAY HERE. Had bed bugs and baby cockroaches in our beds, had to drive all the way home cos it was too late to find alternate accommodation then got refused a refund from the hotel. Would not recommend to anyone.
Comment from Hotel Management
30 Dec 2021 by Emmanuel, Hotel Management
Very sorry to hear you did not enjoy your stay with us but thank you for letting us know about the pest problem we were able to get on to it straight away and get it resolved straight away. A full refund was given back.
by A verified traveler
Posted 5 Dec 2021 on Wotif
The room stunk of cigarettes and poo. Would not recommend.
by A verified traveler
Posted 8 Jul 2021 on Wotif
Do not stay at this property it is not safe! The one night I stayed was the most frightening experience of my life. I do not recommend this accommodation to anyone. The property has a locked entry and no staff onsite. The 'facility' accommodates mental health patients alongside regular unsuspecting guests. The night I was there, one of the tenants had a psychotic episode. I was subjected to screaming, banging and wailing all night. At one point through the night I looked outside to see if anyone was hurt, someone was running down the hallway with a knife. The person banged on my door and tried to get in, I was terrified. I called the Police for help, however prior to their arrival; the psychotic person broke a window downstairs and smashed furniture, then ran away screaming welding a knife. The Police stated that the facility was once a nice bed and breakfast, before it turned into a med stay. When I tried to contact the Manager of the facility (I got an answering machine) and left a message. I left the property early that morning and found more suitable and safe accommodation. Later that day a staff member called and stated that I would be fully refunded. I paid $1,149 and was refunded $1,046.94 after 3 days. I still had to pay for a night of hell and definitely the worst night of my life. Other reviews noted the smell in the hallway, well I agree...it was horrendous, kind of like vomit and garbage mixed together. I understand now why the kitchen had no equipment.
Comment from Hotel Management
15 Jul 2021 by Grace, Hotel Management
Hello Valued Guest and thank you for your feedback. We apologise for any inconvenience the incident has caused you, however, that is only an isolated case and that tenant have been moved out. Our hotel is not a med facility and this instance only happened once. Our property has also been cleaned up (the hallway you mentioned), and we have our housekeeping team that makes sure the entire property is ready and clean for all our guests. Our hotel is well taken cared of by our team and we assure our guests that incident will not happen again.
by A verified traveler
Posted 5 Oct 2020
The shower was not clean and the room give too much small . Maybe someone smoke inside. The blanket give small. The room is not for family living.
by A verified traveler
Posted 23 May 2020 on Wotif
The size of the room was Ok. It was just the odour in the passage and the kitchen sink was always dirty, whilst one the microwaves was filthy.
