Ratings based on 114 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024 on Hotels
by A verified traveler
Absolutely wonderful Hotel
Posted 23 Mar 2024 on HotelsThe rooms are exceptionally beautiful! Super clean, super comfortable. The views are so Seren. I absolutely loved this hotel and would highly recommended it.
by A verified traveler
Posted 10 Mar 2024 on Hotels
We had an amazing stay.
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by Bonnie, Hotel Management
Greetings Prudence, we appreciate your feedback and thank you kindly
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by Bonnie, Hotel Management
Greetings Prudence, we appreciate your feedback and thank you kindly
by A verified traveler
Posted 13 Sep 2023 on Hotels
I had a beautiful stay. the hotel is in a beautiful setting. It was lovely and peaceful. I just had an issue at checking and getting to my room my pillows were dirty. Romeo did manage to get me new ones and I was good.
The waitress at dinner did seem a little inexperienced or just not very friendly. I am lactose intolerant so I had hoped a hotel of this standard would at least have some almond milk to have with my coffee. this was a similar issue at Anew Greenpoint in Nov 22. Took a walk around the property and was a little disappointed with some of the "empty" rooms/ offices with rubbish in them. didn't make for a good look for a hotel of your standing. A slight plumbing smell in the bathroom and shower not thoroughly cleaned so had to use my rubber slops to get in. no plugs by the beds is not ideal for me. a stronger WIFI would be great too. Overall, a beautiful hotel just needs a bit of TLC in some areas and it would make it must stop on this route.
Comment from Hotel Management
6 Oct 2023 by Bonnie, Hotel Management
Greetings Prudence, we appreciate your feedback and thank you kindly, and we will do follow up on experience you get at restaurant. Apologies with pillow cases we will get on top of this matter sooner
by A verified traveler
Posted 28 Aug 2023 on Hotels
A wow in all
Comment from Hotel Management
8 Sep 2023 by Bonnie, Hotel Management
Greetings Anonymous.Thank you for the feed back hope to see you soon
by A verified traveler
Posted 16 Aug 2023 on Hotels
Comment from Hotel Management
4 Sep 2023 by Bonnie, Hotel Management
Morning, Timothy, thank you for sharing your view and we are very much appreciated if you enjoy your stay with us and hope to see you again
by A verified traveler
Posted 15 Aug 2023 on Hotels
Comment from Hotel Management
4 Sep 2023 by Bonnie, Hotel Management
Morning, Simphiwe, thank you for sharing your view and we are very much appreciated if you enjoy your stay with us and hope to see you again
