Ratings based on 964 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 27 Nov 2024
Great Stay at the Hilton.
Located immediately across from the station which accesses the town immediately.
Lovely room layout and bathroom fitments with the added bonus of very nice fluffy white bath towels.
Free breakfast with helpful staff was a definite plus.. More choice than we had expected.
We would highly recommend staying here.
by A verified traveler
Posted 25 Nov 2024
All excellent
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Perfect location for the railway station, short walk to Quayside and town centre. Safe, secure, quiet, spotless spacious room, very good breakfast, friendly staff. Stayed here several times
by A verified traveler
Posted 29 Oct 2024
This hotel exceeded our expectations, excellent city centre location, but very quiet and good security especially at the weekends. Great breakfast no queues. Lovely pleasant efficient staff who helped to make our stay enjoyable. Having the room serviced each day felt a real treat, this seems to have disappeared in many hotel chains. We will stay again.
Comment from Hotel Management
29 Oct 2024 by Joseph, Hotel Management
Dear Helen,Thank you so much for your wonderful feedback! We’re thrilled to hear that we exceeded your expectations and that you enjoyed our central location, quiet atmosphere, and secure environment. It’s great to know that our breakfast setup, along with the service provided by our friendly and efficient team, contributed to an enjoyable stay. We’re also glad that you appreciated the daily room servicing – we aim to offer those special touches that make a difference. We look forward to welcoming you back on your next visit!All the best,JosephGuest Service Manager
by A verified traveler
Posted 20 Oct 2024
It was quite noisy in the room from surrounding nightlife but i slept well
Comment from Hotel Management
23 Oct 2024 by scarlett, Hotel Management
Good Morning Kimberly, thank you for taking the time to leave a review regarding your stay with us. We are pleased to see a high rating! However, we're so sorry to hear you experienced some disturbance due to external noise during your stay. Your feedback is essential in ensuring maximum comfort for our guests and will help us to improve any factors necessary to enhance our guest experience. We do hope to see you again soon. Kind Regards, Reception Team
by A verified traveler
Posted 19 Oct 2024
Nice!
Comment from Hotel Management
23 Oct 2024 by scarlett, Hotel Management
Hello! Thank you for taking the time to leave a review for your stay with us. We are pleased to see a 5/5 rating followed by a positive comment. We do hope to welcome you back again soon! Kind Regards, Reception Team :)
by A verified traveler
Posted 19 Oct 2024
I have no complications. It was very clean, staff are very friendly and it is central to everything you would need.
We had a very enjoyable stay here.
Thank you 😊
Comment from Hotel Management
23 Oct 2024 by scarlett, Hotel Management
Good Morning Helen, thank you for taking the time to leave a response regarding your stay with us! We are pleased to hear such lovely comments surrounding various aspects of our hotel, it is great to hear we met your expectations in terms of room standards and location! We do hope to welcome you back again soon! Kind Regards, Reception Team :)
by A verified traveler
Posted 28 Sep 2024
Great location, reasonably priced, safe on an evening, good breakfast options, clean, friendly staff
Comment from Hotel Management
1 Oct 2024 by Joseph, Hotel Management
Dear Lisa, Thank you for your fantastic review! We're delighted to hear that you enjoyed our location, found our prices reasonable, and felt safe during your stay. It’s also great to know you appreciated the breakfast options and our clean facilities. Our friendly staff will be thrilled to hear your compliments. We hope to see you again soon!
