Ratings based on 975 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
No breakfast offered as advertised.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Tiffany,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newark - University and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Dec 2024
Nothing is normal about this property. The staff are extremely inefficient and they will get your paperwork lost and end up costing you more money. The people that are around this particular property are absolutely looking to get you in trouble and they are there to bribe the hotel workers to get them in a room. Hotel workers usually fall for their bribery and they will let them in on the property. I saw it happen. You’ve been warned. Be smart.
Comment from Hotel Management
14 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Rashid, for taking the time to write a review of your stay at the Red Roof Inn & Suites Newark - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Dec 2024
I stayed there many times it's affordable it's clean it's a hotel
Comment from Hotel Management
11 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Joseph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWARK - UNIVERSITY. I was glad to read you were pleased with our clean and affordable hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to continue hosting you in the future.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jade, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWARK - UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler from Fall River
Posted 4 Dec 2024
Nao e um lugar sujo, mas o meu banheiro era bem antigo , umas partes com ferrugem aparecendo, o sabonete bem ruim e a cama desconfortável, o ar condicionado faz barulho a noite toda. Nao achei bom custo benefício, mesmo sendo um hotel somente para “descansar” e seguir viagem, nao gostei, na ida fiquei em uma outra rede e la voltaria, nesse nao voltaria.
Comment from Hotel Management
8 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Michael, for taking the time to write a review of your stay at the Red Roof Inn & Suites Newark - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Dec 2024
It was ok bed comfy staff nice wish more towels n was clothes
Comment from Hotel Management
6 Dec 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Ella,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Newark - University. It's wonderful to hear that you were pleased with our comfortable bed and nice staff though our towels were a bit limited. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 3 Dec 2024
Perry spot for what I needed
Comment from Hotel Management
6 Dec 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey David,Red Roof appreciates your 3/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Newark - University. It's great to hear that our location was ideal for you t travel needs. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 24 Nov 2024
Okay I'd have to say unique there's really nothing unique about it because I stayed in it when it was a different name it was a Howard Johnson's motel years ago so it's it's I mean it's it's very very nice for the price you pay to stay there I'm not I don't have any complaints it was quiet for the most part I got some rest and what was hot in the shower room was clean and the front desk are very polite and helpful so everything went as it should I give it average because for I mean what I paid to stay there I was looking for a cheap place to stay or cheaper I should say overall I mean it's not bad and plus I'm a smokers that's one of the things I look for too not many hotels anymore let you smoke but then you got smoke outside and you know so it's convenient and I've stayed there many times I'm really glad if I had a probably two dozen times I probably have one one bad experience and it wasn't that bad nothing happened to me so there you go there's your review try to hit on everything that somebody would want to read or maybe they'll look at it and be too long and won't want to read it have a great day
Comment from Hotel Management
25 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jojo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWARK - UNIVERSITY. At Red Roof we are thrilled to read that the front desk are very polite, the shower room was clean and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
Room had a bad smell and the hallway was dirty. Had trouble opening the main door and the room door.
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWARK - UNIVERSITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the unpleasant odor of the room, the cleanliness of the hallways, and the other highlighted issues. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
