Ratings based on 976 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Room had a bad smell and the hallway was dirty. Had trouble opening the main door and the room door.
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWARK - UNIVERSITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the unpleasant odor of the room, the cleanliness of the hallways, and the other highlighted issues. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Krystal, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newark - University and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Bugs
Comment from Hotel Management
14 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Faheem,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Newark - University. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
At 9 am day of check out knock on the door for service when we were sleeping again at 11 am knock on the door some guy telling us its check out time. Its clear that this property does not appreciate its guests. They just want you to get the hell out. It's a total shame never again red roof inn
Comment from Hotel Management
14 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Faheem,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Newark - University. I was saddened to read that your stay fell short of your expectations due to the unpleasant staff encounter. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best.Sincerely, Sanesha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Patrick,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newark - University and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler from new castle
Posted 28 Oct 2024
Not happy need to be compensated
Comment from Hotel Management
3 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Newark - University. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Within the first 20 min in room 144 i saw about 20 roaches that is disgusting for a place that u pay average 75-80 dollars a nighr
Comment from Hotel Management
5 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Francisco,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Newark - University. It's disheartening to hear that your stay fell short of your expectations due to the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 24 Oct 2024
Wasn’t bad but could be cheaper for the quality of the stay.
Comment from Hotel Management
10 Nov 2024 by OnielRediResponse Specialist, Hotel Management
Thank you Malik, for taking the time to write a review of your stay at the Red Roof Inn & Suites Newark - University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
I requested a non-smoking room yet when I got into the room the entire room smelled like smoke the upholstery smell like smoke I had to wipe down with sanitary cloth it was Dusty and hard to breathe. When brought to the attention of the front desk I was ignored and my complaint was not taken seriously.
Comment from Hotel Management
7 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Gregory,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newark - University. Please accept our sincerest apologies for the indicated unsatisfactory rooms you received and your concerns not being taken seriously .At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Oct 2024
Very nice staff, room, clean and spotless. Bathrooms outdated.
Comment from Hotel Management
5 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Jill,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Newark - University. Though you found our bathroom to be outdated, hearing that our cleanliness and nice staff met your expectations, brought so much joy to our team. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
