Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Went through Expedia for one night stay, beware of bug infestation, shady area(dark, addicts,) hidden charges and they will lie to your face about time.you entered so they wont have to give you a refund because of the disgusting room they offer. My son and I literally were there for a total of 30 minutes before we saw a whole brigade of bugs on the floor, walls and in drawers. The tub and floors were disgusting and there was old dried up.roaches in corners of the room. This place is sketchy and the GM had his own staff lie to my face about my concern with my refund. I will.NEVER book at a RED ROOF again! Stay away!!!!!! Calling Better Business Bureau and Corporate! Totally unacceptable. And they still didnt refund me my money!
Comment from Hotel Management
27 Sep 2024 by Ahmed M Mahmoud, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies,At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging
by A verified traveler
Posted 18 Sep 2024
Roaches and scary area...
by A verified traveler
Posted 16 Sep 2024
I like the room the bed is very comfy the staff are nice and smily the hotel is very quiet and calm
by A verified traveler
Posted 16 Sep 2024
The hotel is very clean and very nice
by A verified traveler
Posted 13 Sep 2024
Great nice hotel room is good staff friendly i love it
Comment from Hotel Management
16 Sep 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Hajar, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Wilmington - Newark. It is so rewarding to read that you enjoyed the friendliness of our staff. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Sep 2024
I like the hotel is very nice clean and the room is good nice staff
Comment from Hotel Management
16 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Hajar,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Wilmington - Newark. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice staff, clean and good room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
Everything was good the hotel the area the room is wonderful staff are very nice
Comment from Hotel Management
14 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Hajar, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Wilmington - Newark. I am glad to read that you were pleased with our hotel, the room and our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Margarita,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Wilmington - Newark and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Sep 2024
The property was quiet calm and the room was very nice and clean the staff were friendly and helpful 🙏
Comment from Hotel Management
11 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Hajar,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ WILMINGTON - NEWARK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, the cleanliness of the room and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Sep 2024
The property is very nice and clean the room is big and well equipped bed is comfortable. Staff are nice all of them and smily
Comment from Hotel Management
9 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. Hajar, I am thrilled to hear that you found our hotel to be nice, the view to be good, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Hajar, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
