Ratings based on 958 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
We had to leave the properly cause it had a roach infestation. On top of that we saw current reviews with pictures of people bitten all over after waking up.
by A verified traveler
Posted 2 Dec 2024
I like the cleanliness, the staff was very attentive and helpful, I would stay again
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 28 Nov 2024
Nice!
Comment from Hotel Management
3 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Julio,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I am happy you had a nice experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Larissa, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Newark Liberty Airport - Carteret and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Nov 2024
It was a last minute option as our other hotel plans fell through. The property was okay nothing special and it was clean. We only stayed for one night. There is a bar/restaurant attached that is absolutely beautiful inside we had a few drinks but it was late so didn’t get a chance to get food but it was worth the trip for the aesthetic and the painted murals on the wall.
Comment from Hotel Management
2 Dec 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Karyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Newark Liberty Airport - Carteret. I was happy to read that the cleanliness of the property, the aesthetic and other positive highlights mentioned, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Nov 2024
The hotel is fine. The restaurant in the building is mislabeled though. Said it’s a pizza restaurant, but it’s actually a Mexican restaurant with a bar and loud music.
by A verified traveler
Posted 26 Nov 2024
The room was very dirty. No toilet paper, no towels, no room service available. I will not recommend this hotel!
by A verified traveler
Posted 25 Nov 2024
Do not stay here. Rooms are very dirty and they have a known bug/pest problem. I had a reservation for 2 nights, but due to roaches and bed bugs I checked out within 3 hours. Management does not respond to any emails or calls and have not refunded my money. This place should be shut down!
Comment from Hotel Management
29 Nov 2024 by Recordo Rediresponse Specialist , Hotel Management
Hey Vanessa,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It's saddened to read that your stay fell short of your expectations due to the insects you stated you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Your concerns regarding a refund will be sent to the property in an effort to have this addressed. Red Roof extends a sincere apology for such poor experience.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 24 Nov 2024
Every good
Comment from Hotel Management
25 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Enouce,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
