Ratings based on 979 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great staff, location and facility!
Comment from Hotel Management
20 Nov 2024 by d, Hotel Management
Thank you for kind review
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
20 Nov 2024 by d, Hotel Management
Thank you for kind review
by A verified traveler
Posted 12 Nov 2024
Nice location for layover between flights. Good breakfast. Mall across street
Convenient to walk and explore.
Comment from Hotel Management
20 Nov 2024 by d, Hotel Management
Thank you for kind review
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
20 Nov 2024 by d, Hotel Management
Thank you for kind review
by A verified traveler
Posted 4 Nov 2024
What i didnt like was this particular hotel SELLS their bottled water at a Premium price. Every Embassy Suites I've stayed had complimentary bottle water in room and when asked for at the front desk.
Comment from Hotel Management
6 Nov 2024 by Kevin , Hotel Management
We do sincerely apologize for the inconvenience. Usually for our hilton honors members we do provide waters at check in. After your first complimentary waters we do sell them in the market. I apologize if the desk agents did not provide you with waters upon check in and will be discussing this with my team.
by A verified traveler
Posted 3 Nov 2024
We shouldn’t have to pay to park our car at hotel the night we are paying to stay at hotel. You give 2 free drinks and free breakfast, it would go a long way to provide free parking during your stay at hotel.
Comment from Hotel Management
4 Nov 2024 by d, Hotel Management
Thank you for filling out our survey we appreciate your feedback
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Kevin , Hotel Management
Thank you for choosing Embassy Suites by Hilton Newark Airport for your recent stay. We’re thrilled to hear that you had a positive experience with us!Your satisfaction is our top priority, and we appreciate your kind words. It’s our goal to provide a welcoming and comfortable environment, and we’re glad to know we succeeded during your visit.We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 30 Oct 2024
- Shuttle service from airport to the hotel on time.
- Not enough personnel nor friendly with guesses.
Comment from Hotel Management
31 Oct 2024 by Kevin , Hotel Management
Thank you for staying with us at Embassy Suites by Hilton Newark Airport. We sincerely apologize for the issues you experienced during your visit. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations.We appreciate your feedback, as it helps us improve our services. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you back in the future
by A verified traveler
Posted 28 Oct 2024
None
Comment from Hotel Management
30 Oct 2024 by d, Hotel Management
Thank you for filling out our survey sorry we did not meet your expectations
by A verified traveler
Posted 25 Oct 2024
room was nice and big good view
Comment from Hotel Management
26 Oct 2024 by Kevin , Hotel Management
Thank you for choosing to stay with us at Embassy Suites by Hilton Newark Airport. We truly appreciate your business and the opportunity to provide you with a comfortable and enjoyable experience.We hope that you had a wonderful stay and that our service met your expectations. Our goal is always to ensure every guest has a memorable and pleasant experience, and we trust that we succeeded in making your time with us exceptional.If there’s anything we can do to enhance future visits or if you have any feedback, we’d love to hear from you. We look forward to welcoming you back soon!
