Ratings based on 2,130 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Old bedding
Old structure of bathroom
by A verified traveler
Posted 2 Dec 2024
Great stay
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Thomas,Thank you for the great rating! We are glad you enjoyed your time here at DoubleTree by Hilton Newark Airport. We look forward to making many more great memories with you anytime your travels bring you to Newark.Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Wasn’t given the room what I paid for
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Neysi,Thank you for sharing your feedback about your recent stay. We want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest.Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Atmosphere was nice
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Ashley,Thank you for staying at DoubleTree by Hilton Newark Airport. We are delighted to know you enjoyed the ambiance. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 2 Dec 2024
The price of this hotel it should have both a mini fridge and a microwave. When I called the front desk to inquire they advise me that they have either or in their hotel and that all hotels have either a fridge or a microwave, which is incorrect because I’ve stayed in tons of Hotels which have both the front desk advises me rudely that I could come all the way downstairs from my 12th floor by the bar to use the microwave. when speaking with a housekeeper, she advised me that they take all the microwaves out of the room just last month. In addition to that, the room was really not as clean as it could’ve been the windows had a brown seal around. It looks like they need to be updated along with the restrooms. The fridge was also on the floor and not set high on a table/stand. Outside of the hotel is full of trash and leaves poor ground maintenance.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Sunshine,Please accept our apologies for any inappropriate behavior you encountered at our front desk. We also regret the inconvenience you faced due to the lack of a microwave or fridge and a few areas we may have overlooked in your room's preparation. Please know what you experience is not typical and that this will be addressed appropriately. Guest satisfaction is our primary concern, and we're continually working to enhance our offerings. Your comments are invaluable in this process. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 2 Dec 2024
I paid EXTRA through Expedia for a NYC skyline view - i was not put in a room with a view. when i went to the front desk to either move my room or get a credit applied I was simply told "no"
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Jessica,We sincerely apologize that your recent stay did not meet your expectations. We understand your disappointment regarding the room view and the resolution offered at the front desk. Your satisfaction is our top priority, and we take guest feedback very seriously. We truly strive to meet guest expectations, and we regret that your request was not addressed as it should have been. Your concerns are important to us, and we will review this situation to ensure better communication and service in the future. We appreciate your patience, and we hope to have the opportunity to make it up to you on a future visit.Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Ya'll need to teach your cleaning people to CLEAN!!!
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Richard,Thank you for taking the time to comment on your recent visit. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 2 Dec 2024
The workers were good and helpful, but the area of my bedroom wasn’t nice, was smell cigarettes and marihuana. I won’t stay in that place again, they need to get better a bit.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Gilka,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that our team's efforts were a positive aspect during your visit. It's important to us that our guests feel well cared for during their stay. However, we're very sorry to hear that your room didn't meet your expectations. We take guest comfort and satisfaction seriously and are committed to providing a clean and pleasant environment for all our guests. We will address this with our housekeeping team to prevent similar occurrences in the future. We hope you'll consider giving us another chance to provide you with a better experience.Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 1 Dec 2024
It was perfect for our weekend adventure in NYC
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Vanessa,Your kind remarks about DoubleTree by Hilton Newark Airport are greatly appreciated. Thank you for this delightful review; we are glad it enhanced your experience during your visit to the city! It was a pleasure hosting you, and we hope you are already planning another visit soon. Kindest regards,David MignanoGeneral Manager
by A verified traveler
Posted 1 Dec 2024
The room was dirty when we get there. We stayed for 3 days and during our accommodation they never cleaned the room. They also charge for parking $25 tax per night.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Ismet,We sincerely apologize for the inconvenience you faced regarding the cleanliness of the rooms during your stay. This does not meet our standards. Therefore, we have shared the issues with our team to make sure it does not happen again. Please know our front desk is available around the clock to resolve such concerns. We appreciate your candid feedback; without it, we cannot improve. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Kindest regards,David MignanoGeneral Manager
