Ratings based on 475 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
First time stay but very happy with the facility and the staff
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
26 Nov 2024 by FOM, Hotel Management
Thank you for your review, Ashley. We look forward to seeing you again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by FOM, Hotel Management
Dear Victor,Thank you for choosing to stay with us. Your experience here at the Courtyard By Marriott Newark University of Delaware was certainly not up to our standards.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
by A verified traveler
Posted 6 Nov 2024
The staff here is top-notch. Real people, with an incredible service ethic. Special mention to Ed behind the bar, and Nathalie Merkel. Also, the food is outstanding. Crab cakes are the real (no filler) deal!
Comment from Hotel Management
12 Nov 2024 by FOM, Hotel Management
Alexander, Thank you for your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 28 Oct 2024
The bathroom curtain smelled like mildew in the bathroom floor was dirty
Comment from Hotel Management
29 Oct 2024 by FOM, Hotel Management
Dear Abbe,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
by A verified traveler
Posted 27 Oct 2024
Great place very clean
Comment from Hotel Management
29 Oct 2024 by FOM, Hotel Management
Victor, Thank you for your feedback! We look forward to seeing you again soon!
by A verified traveler
Posted 17 Oct 2024
Great experience, easy to park and room was good - bathrooms need updating.
Comment from Hotel Management
18 Oct 2024 by FOM, Hotel Management
Leah, Thank you for your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 15 Oct 2024
The people are always very nice and helpful. The bar tender was fun and interesting. I did not think the price was appropriate for what we got, $350 a night is a lot, but I was very happy with my stay.
Comment from Hotel Management
18 Oct 2024 by FOM, Hotel Management
Lisa, Thank you for your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 14 Oct 2024
We booked a double bed room and was first given a single bed for a higher price. Had to go back and ask for a double bed as booked. They did not honor the quote reserved online and charged us a higher rate
Comment from Hotel Management
15 Oct 2024 by FOM, Hotel Management
Mia, Thank you for your feedback. According to our records. The reservation was booked as a King bed and transmitted to the hotel as such. We were able to transfer your guests to a room with 2 queen beds as requested and the rates were honored. Thank you,
by A verified traveler from HOCKESSIN
Posted 11 Oct 2024
I throughly enjoyed my stay. The Hotel, the location, and especially my room felt extremely safe, clean, and friendly staff.
I most definitely give this place a 10/10 and I will most definitely be returning.
Comment from Hotel Management
12 Oct 2024 by FOM, Hotel Management
Jacalyn,Thank you for your feedback. We can't wait to see you again. Have a great weekend!
