This was my first stay and I really wanted it to work out. Unfortunately, I left after one night. In the room, someone had busted out one of the air conditioning accordion panels, in winter. I am assuming that someone did it to smoke but it was not caught by housekeeping or just not fixed. Two of the three bathroom stalls did not lock. The only one that did had a toilet paper dispenser so large it hit your legs. The showers have curtains that you can see through. They are not fully transparent but I did not want to shower there. The final straw was seeing a large (like two inch) insect in the bathroom. I am assuming it was a roach but I did not stick around to find out. I am generally not afraid of bugs (have spent a significant amount of time in Costa Rica) but together with everything else, I was out.
I never got to the pool but be aware that you have to wear a swim cap. If you don't have one, they sell them for $20.
I can say that the staff were nice.
Overall, very disappointing.