Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from WV
Posted 19 Sep 2018
Absolutely lovely and sophisticated property with tons of history. It was so unique and exciting to stay here. Only thing I did wish was that they would throw in free wi-fi. With all the money spent to stay here, I would think that would be a small convenience.
by Jennifer
Posted 9 Apr 2017 on Hotels
by A verified traveler
Posted 31 Mar 2017 on Hotels
Recommended
for Everyoneby A verified traveler
Lovely old hotel in need of refurbishing
Posted 9 Mar 2017Enjoyed our stay especially as the Waldorf Astoria is closing
by Tom
Classic, Luxurious, Legendary
Posted 4 Mar 2017 on HotelsThe most legendary hotel i have ever stayed in. I stayed in a one bedroom suite which had superb views over Park Ave, feel privileged to have stayed there before it closed. Look forward to coming back in three years time when it opens.
Recommended
for Everyoneby A verified traveler from Gonzales, LA
Glad we stayed at the Waldorf Astoria New York
Posted 2 Mar 2017
Pros: The character of the building.
Cons: It truly does need updating.
Location: The location was perfect for fifth ave shopping, Rockefeller Plaza, St. Patrick's Cathedral.
We are glad we chose to stay at the Waldorf Astoria for the historical aspect. The hotel was in its final days of operation and we did encounter some issues. Our room was not ready at check-in time, we waited for over an hour and our room was still not ready, so they placed us in another room. They did provide us with free breakfast to compensate for the long delay. Our room was lovely and we were facing park avenue. However, we were only on the fifth floor so there was lots of street noise. Our tub kept backing up while taking a shower after the second phone call and a second attempt they cleared the clog. We could not get the room cool, so they brought us a fan. All that being said it was truly a treat to be at the Grand Dame for her final days.
Recommended
for Everyoneby A verified traveler from NY
Night at the Waldorf
Posted 2 Mar 2017
Pros: The history, charm and elegance.
Cons: Some of the staff was not friendly at all. The Bell staff in particular.
Location: Central Location on Park Ave
We went down with a few friends to say goodbye as they just closed for a few years to renovate. Had a great experience with the hotel and restaurant staff. The bar staff at Peacock Alley is amazing. We unfortunately had a very bad experience at check out. As the valet got our car and the bell staff helped but our luggage in the trunk, my friend got in the back seat and proceeded to close the door. The bellman was not paying attention and was hit by door. My friend jumped immediately t and apologized. The valet did not want to hear it, waved him away and actually said "F**k You" to him. We were floored. It obviously was an accident, and did not justify that kind of reaction. After an amazing night, Dinner at the Bull and Bear, Drinks at the Bars, $80 to valet the car. It ruined the entire experience. Being in the hospitality industry, I couldn't believe what I had heard. If they hadn't been closing the hotel the next day, I certainly would have said something.
by Rosie
Bye Waldorf
Posted 1 Mar 2017 on HotelsI was upgraded to a beautiful suite. Have nothing to complain about! It was heaven.
by A verified traveler from Toronto
Nice Location......
Posted 28 Feb 2017
Pros: Location is terrific.
Cons: Much frankly, complimentary wifi, this is 2017 after all, complimentary morning coffee or coffee in the room would show they care
Location: Location is ideal for exploring New York, close to Grand Central station, MOMA, shopping on 5th Ave, Times Square a walkable distance away
Nice Hotel in a good location but charging $18.95 for wifi in your room and no coffee available in the room or complementary in the mornings in the lobby is just a cash grab. And an unreasonable cash grab at that. The Waldorf Astoria is easily outdone by its many competitors.
by A verified traveler
Waldorf Astoria was not the Waldorf I know.
Posted 28 Feb 2017
Pros: Location and The doorman name David.
I have stayed at the Waldorf in New York before as well as other Waldorfs in the US. This was not the hotel experience I've had before. The room was beyond subpar. The paint was chipping off of the walls, there was only two outlets working in the room and the room was terribly hot. When we called the front desk to ask if we could have someone look at our air the employee was rude and condescending. "Good luck with that. We are shutting down March 1 and we just don't have the staff. Besides it is winter in New York." Really? I don't care if it is winter. The room was so hot we couldn't stop sweating.
I get it, closing down, BUT when I made my reservations I was not made aware of that detail. I travel ALOT, I can and will stay elsewhere. Bad form Hilton Co, Bad form Expedia for not disclosing that the hotel was closing down and we would be treated like we were staying at a youth hostel. I don't complain normally but when I go away from home, I expect to be able to charge my electronics, and not sweat the entire time I'm in the "comfort" of my high end hotel room.
