Ratings based on 1,898 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
This property was absolutely perfect for my boyfriend and I. The room was amazing, view was to die for. We will definitely be back!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Ross, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise LunaGeneral Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Raphael, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Parking could be better
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Donald, We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you for sharing your review, and we hope to see you soon.Sincerely,Denise LunaGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Anh-Tu, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. It was our pleasure accommodating you. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon! Sincerely, Denise Luna, General Manager
by A verified traveler
Posted 17 Nov 2024
Fantastic and modern hotel…super friendly staff…rooms were “chic” and a bit small but designed appropriately for 2 people
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Eamonn, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to have the opportunity to welcome you back to Virgin Hotels New York soon. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. Sincerely, Denise Luna, General Manager
by A verified traveler
Posted 17 Nov 2024
Stayed for one night and it was perfect. Great area
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Valdrin, We are so happy you chose Virgin Hotels New York. Reading your comments made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back very soon. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. Sincerely, Denise Luna, General Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Briana, We are thrilled to know we exceeded your expectations and that you had a great stay. Thank you for choosing Virgin Hotels New York and for the excellent rating. We look forward to hosting you again soon. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation. Sincerely, Denise Luna, General Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Imelda, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Joseph, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Virgin Hotels New York look forward to your next visit. On your next visit, we're happy to share that our Exhale Spa is now open for reservations. Enhance your stay with our exceptional spa services!Sincerely,Denise LunaGeneral Manager
