Ratings based on 1,240 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Great place to stay for a quick visit to NYC. The staff were wonderful. The restaurants associated with the property were also great. Good food and the hostesses and waiters were all professional, helpful and low key.
by A verified traveler
Posted 12 Dec 2024
Friendly staff , great area!
by A verified traveler from Seattle
Posted 12 Dec 2024
Love the standard high line everyone is amazing! The food is excellent, the staff top notch. The rooftop club is amazing. But the need to really update the suites. Lots of broken wood and bad paint overs etc.. needs so TLC!
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Amazing views and amazing location
by A verified traveler
Posted 8 Dec 2024
They gave me the worst room, I could not get up from one side of the bed, which is against the wall. No screen on the window of the bath room. After I asked, they changed a better room, but no door for the bathroom and no shower cap. My opinion, they give not so good rooms to the booking from Expedia. I am so sorry for this complaint.
by A verified traveler
Posted 5 Dec 2024
Rooms are small, but doable. Bathrooms have no vent. So toilet water closet constantly emits smells into the room. Not nice! Sink and shower area is always damp as steam hasn’t been evacuated with no vents. Hotel is in a nice area of Chelsea. the property is very overpriced and was even further jacked up in price with the Thanksgiving 2024 holiday when we stayed.
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 4 Dec 2024
We have stayed at this hotel for many years but this will be our last unfortunately. We love the area but the checkin for our 6 night stay was poor. The room was shabbier than normal and when I asked about changing the guy on reception was again not bothered. The bar was closed when we went on one evening despite saying that it was open. Just felt there was a lack of care so disappointed. The view from our room was good but otherwise the hotel is definitely not what it was.
