Ratings based on 197 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
We had a wonderful stay at the St. Regis and look forward to coming back in the future!
by A verified traveler
Posted 22 Oct 2024
I had lost my debit card while traveling to this place and they failed to uphold my reservation. I still did have valid ID and the room was paid for. They did not offer any solution except to cancel my reservation. I was left in new york the entire night without accomodations or any way to return home until the next day. I am entirely disgusted at the way I was treated by the staff and management at this place, and entirely disappointed that the ownership lacks the decency to handle a simple situation as this one.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 15 Oct 2024
The property is lovely, but the experience suffered. I spent two nights in NYC. Here were the problems: (1) On the first night, a Bose radio went off prior to sunrise. I couldn't turn it off without moving furniture and unplugging it. And then trying to get back to sleep. (2) I was unable to control the thermostat so the room was much warmer than I wanted. I asked the staff to turn it down while I was out and they turned it down to 60 degrees. (3) Finally, when I left, I asked for my car to be pulled around. I gave them the requested 20 minutes notice, but waited 20 additional minutes for the car to come around due to an error at the desk. I know these are first world problems (believe me, I know), but you're paying the St. Regis to eliminate these errors, not to make them. I doubt I'll return.
by A verified traveler
Posted 6 Oct 2024
Everything
by A verified traveler from San Jose
Posted 5 Oct 2024
It was the most unpleasant New York Stay of my life.
by A verified traveler
Posted 8 Sep 2024
Until the lobby/dining refurbishments are finished, the hotel has nothing to offer but a long walk through basement hallway. Seriously. The cost of this misery remained astonishingly high. My room, during a period when the hotel was not at full occupancy, was on the third floor facing an alleyway. You shouldn’t have to complain to receive a modicum of respect
by A verified traveler from Los Angeles
Posted 19 Aug 2024
Great hotel in beautiful location
by A verified traveler
Posted 6 Aug 2024
Property was partially under renovation, which caused an issue with lifts. Lastly, I had requested requested the last day of statement which is yet to be received. Regards
by A verified traveler
Posted 4 Aug 2024
Thank you Omar for making your son’s birthday weekend one of the best vacations yet. We will be staying at the St Regis in Punta Mita and are looking forward to it after this experience.
