Ratings based on 959 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Location
Comment from Hotel Management
17 Dec 2024 by Shoreham Management, Hotel Management
We are so happy to hear that you enjoyed your stay. We work really hard to give our guests the finest experience possible. Thank you for staying with us
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Shoreham Management, Hotel Management
We apologize that we did not meet your expectations. We would love to welcome you back with a much more positive approach when you are in town.
by A verified traveler from Fullerton
Posted 16 Dec 2024
Our room was comfortable and spacious ,the bathroom was extremely small. No fridge in the room.
Staff were friendly and courteous.
The restaurant, White Olive was amazing.
Overall the hotel is in an amazing location, close to everything and also close to the subway.
Comment from Hotel Management
16 Dec 2024 by Shoreham Management, Hotel Management
Thank you for taking the time to share your feedback! We’re so glad to hear that you enjoyed the comfort and spaciousness of your room, as well as our amazing location that makes exploring the city so convenient.It’s wonderful to know that our staff left a positive impression with their friendly and courteous service, and we’re thrilled you had a great experience at White Olive.We understand your comments regarding the size of the bathroom and the lack of a fridge in your room, and we’ll take them into consideration as we look for ways to enhance our guest experience.We hope to have the pleasure of welcoming you back to The Shoreham Hotel on your next visit to New York City!
by A verified traveler
Posted 16 Dec 2024
Stayed here at the Shoreham hotel 4 days..room is small but big enough for 2 people . You in the city sightseeing so really no need to be in the room long anyways but to shower and sleep..great staff at the desk bell hoppers took care of out luggage both on arrival and departure ..cleaning crew were very nice in giving us extra towels and rags..room was clean everyday we got back from touring the city..highly recommend this hotel as to being convient and walkavle to the Rockefeller Center central park 5th ave and a short walk to the subway to get to times sqaure broadway is about a 14 minute walk..will stay her again when i retirn
Comment from Hotel Management
16 Dec 2024 by Shoreham Management, Hotel Management
Thank you for your kind words and for sharing your experience with us! We’re delighted to hear that you enjoyed your stay at The Shoreham Hotel and that our location, friendly staff, and clean accommodations made your visit to New York City even more memorable.It’s great to know that you found our hotel conveniently situated for exploring iconic landmarks like Rockefeller Center, Central Park, and Times Square. We’re also glad our team, from the front desk to the bellhops and housekeeping, contributed to your comfort and satisfaction.We truly appreciate your recommendation and can’t wait to welcome you back on your next trip to the city. Thank you for staying with us.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Shoreham Management, Hotel Management
Thank you for staying with us! your feedback is appreciated.
by A verified traveler
Posted 14 Dec 2024
The hotel was not well kept
Comment from Hotel Management
15 Dec 2024 by Shoreham Management, Hotel Management
We apologize that we did not meet your expectations. We would love to welcome you back with a much more positive approach when you are in town.
by A verified traveler
Posted 12 Dec 2024
.
Comment from Hotel Management
15 Dec 2024 by Shoreham Management, Hotel Management
We apologize that we did not meet your expectations. We would love to welcome you back with a much more positive approach when you are in town.
by A verified traveler
Posted 12 Dec 2024
Goof location. Dated rooms.
Comment from Hotel Management
15 Dec 2024 by Shoreham Management, Hotel Management
Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated our convenient location—it’s something many of our guests value, and we’re glad it added to your experience.We understand your comments regarding our rooms and truly appreciate your input. Please know that we are continuously working to enhance our accommodations to better meet the expectations of our guests.Your feedback is valuable as we strive to provide an exceptional stay for every guest. We hope you’ll consider staying with us again in the future to experience the improvements firsthand.
by A verified traveler from Charlotte
Posted 12 Dec 2024
The AC didn’t seem to work, and the room was pretty small
Comment from Hotel Management
15 Dec 2024 by Shoreham Management, Hotel Management
Thank you for sharing your feedback with us. We regret that the air conditioning in your room didn’t meet expectations. Our engineering team has been made aware and is actively addressing this issue to ensure a more comfortable environment for our guests. We also understand that room size can be an important factor, and while some of our rooms are more compact due to the layout of our historic building, we strive to provide a cozy and well-appointed space for all guests.Your comments are valuable in helping us identify areas for improvement, and we hope you’ll consider giving us another chance in the future. Thank you for staying with us.
by A verified traveler
Posted 12 Dec 2024
The staff was exceptionally accommodating and helpful. We were able to get into our room early in the day because of our commitments in the City.
Comment from Hotel Management
12 Dec 2024 by Shoreham Management, Hotel Management
Thank you for taking the time to share your experience with us! We are delighted to hear that our staff could accommodate your needs and make your stay more comfortable, especially with your commitments in the City. We hope to have the pleasure of welcoming you back to The Shoreham Hotel in the future.
