Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2023
Great
by A verified traveler
Posted 3 Jul 2023
Close to everything
by A verified traveler
Posted 23 Jun 2023
Hotel cancelled my booking and became impossible to contact to arrange alternative. I stayed in Made hotel nearby, and in passing, had a look. Entire hotel had been booked out for a military event, and not "refurbishment" as they had said in their email. Absolutely dreadful, complete lack of honesty and service, and a place I will make a point of telling people to avoid.
by A verified traveler
Posted 26 Mar 2023
by A verified traveler
Posted 22 Mar 2023
Very last minute change by hotel/Expedia left me staying in another hotel
Comment from Hotel Management
29 Mar 2023 by Reservations, Hotel Management
Hi Niall,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience.Safe Travels.
by A verified traveler
The Paul is closed to the public & didn't help us
Posted 18 Mar 2023 on HotelsWithin 48 hours of our check in time, we received emails The Paul saying that our reservations had been cancelled because the hotel had been taken over by the military for asylum seekers. We called The Paul and could not get through to the front desk or a voice mailbox. We saw on social media that other people had arrived at The Paul with no message at all, only to find the hotel closed to guests. We called Hotels.com for help, who said that our booking was still confirmed -- The Paul had not communicated to the booking agent. Only when they made several calls to The Paul themselves did they realize the problem. Hotels.com staff were FANTASTIC and found us five rooms in another nearby hotel, so all ended well, but only because we were able to spend over 2 hours on the phone figuring out a solution with Hotels.com. The Paul should have done more to convey all the necessary info to Hotels.com, and with more time to spare -- it looks like they've been closed for weeks.
Comment from Hotel Management
29 Mar 2023 by Reservations, Hotel Management
Hi,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience.Safe Travels.
by A verified traveler
Posted 11 Mar 2023
When we arrived the hotel was closed and we were instructed to go to a different hotel 20 minutes away. The new hotel did not have a new reservation for us so we had to sit on hold with expedia customer service for an hour. Would have been nice to be notified of the change ahead of time.
Comment from Hotel Management
17 Mar 2023 by Reservations, Hotel Management
Hi Maria,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.
by A verified traveler
Posted 10 Mar 2023 on Hotels
Comment from Hotel Management
17 Mar 2023 by reservations, Hotel Management
Hi,Thank you for your feedback.We appreciate you taking the time to review our property, as we take our guests feedback very seriously. Thank you again and safe travels.
by A verified traveler
Consistently comfortable in excellent location
Posted 10 Mar 2023 on HotelsThis was probably my 10th time staying at the Paul. Consistently comfortable place to stay in a really great NOMAD location. Staff was professional, good bed, decent sized room with good view and well designed. Everything was very clean and well maintained. Nor Lux but solid place I will definitely stay at again.
Comment from Hotel Management
17 Mar 2023 by reservations, Hotel Management
Hi Soren,Thank you for your feedback.We appreciate you taking the time to review our property, as we take our guests feedback very seriously. Thank you again and safe travels.
by A verified traveler
Posted 5 Mar 2023
The hotel was shut down. I had to go to a new hotel.
Comment from Hotel Management
6 Mar 2023 by Reservations, Hotel Management
Hi Paul,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.
