Ratings based on 3,000 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from SHEUNG WAN
Posted 21 Nov 2024
Basic hotel in a central location. Very dated and air conditioning was deafening during the evening.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Very convenient, perfectly located by time square and subway lines to anywhere.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Alfrie M , Hotel Management
We sincerely apologize for the challenges you encountered during your stay at Hotel Gallivant. Your feedback is invaluable to us, and we are genuinely concerned by your experience.We understand the importance of ensuring a comfortable and enjoyable stay for all our guests, and we're truly sorry that we fell short in this instance. Please know that we are taking prompt action to address these concerns and improve our services to provide a better experience for everyone
by A verified traveler
Posted 19 Nov 2024
Housekeeping will knock door at 8 to clean up and did not leave enough supplies
Key will not work, every time I return to my room will have to go back to the front desk so they can reset the key
They will never pick up the phone
Elevators super slow and only one working
Comment from Hotel Management
20 Nov 2024 by Alfrie M , Hotel Management
Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. We understand how frustrating it can be to have housekeeping arrive early, face key issues, and deal with slow elevators. Your feedback is incredibly valuable to us, and we will address these concerns with our team to improve our service. We are committed to providing a better experience for all our guests, and we appreciate your patience as we work on making these improvements.
by A verified traveler
Posted 19 Nov 2024
Ok hotel good area close to time square
Comment from Hotel Management
20 Nov 2024 by Alfrie M , Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed our convenient location, just a short distance from Times Square. We hope to welcome you back for another stay in the future!
by A verified traveler
Posted 19 Nov 2024
Room for really Nice layout only one Chair bathroom it is really bad shower has not door or curtain only a 16” partition the let most of the water out of the shower
Mattres are great staff not friendly phone where down on our stay have call prior to my arrival to the hotel and also phones where down would only recommend this hotel for a short stay
Comment from Hotel Management
20 Nov 2024 by Alfrie M , Hotel Management
Thank you for sharing your feedback. We're glad you appreciated the room layout and the comfort of the mattresses. However, we apologize for the issues you experienced with the bathroom, including the shower partition, and the phone system being down during your stay. We also regret that you found our staff less than friendly, as we strive to provide excellent service to all our guests. Your comments are valuable to us, and we’ll be sure to address these concerns with our team. We hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 19 Nov 2024
Cheap for the area. Room was clean, but had large stain on box spring skirt. No mirror in bathroom, only mirror inside closet door. A/C worked. As others have noted, elevators are small and often don’t work. They worked when I checked in and one was out of service when I checked out. Staff was friendly enough.
Comment from Hotel Management
20 Nov 2024 by Alfrie M , Hotel Management
Thank you for sharing your feedback. We're glad to hear you found the room clean and that the A/C worked well during your stay. We apologize for the stain on the box spring skirt and the inconvenience caused by the elevators. We’re actively working to address these maintenance issues to ensure a better experience for our future guests. We also appreciate your comments about our staff and will continue to prioritize friendly and helpful service. We hope to have the opportunity to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
Happy stay
Comment from Hotel Management
20 Nov 2024 by Alfrie M , Hotel Management
Thank you for the positivity!
