Ratings based on 1,107 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Modern and clean. Excellent service, from the doorman to the parking attendant i was treated like royalty . Loved it here will be returning to a Sonesta property in the future for sure.
Comment from Hotel Management
17 Jan 2025 by David, Hotel Management
Thank you for your wonderful review and perfect 5/5 rating! We’re delighted to hear that you enjoyed our modern and clean accommodations, and we’re especially thrilled that our team, from the doorman to the parking attendant, made you feel like royalty.Your kind words mean the world to us, and we’re so glad you loved your experience here. We look forward to welcoming you back to a Sonesta property in the future and providing you with another exceptional stay!
by A verified traveler
Posted 17 Jan 2025
Great place for one night in NYC around the holidays.
Comment from Hotel Management
17 Jan 2025 by David, Hotel Management
Thank you for your kind review! We’re so glad you enjoyed your stay with us and found our hotel to be a great spot for a one-night visit to NYC during the holidays.The festive season in the city is truly magical, and we’re delighted you chose to stay with us during such a special time. If your travels bring you back to NYC, we’d love the opportunity to host you again!
by A verified traveler
Posted 15 Jan 2025
Loved everything about this hotel. Staff was super nice
Comment from Hotel Management
17 Jan 2025 by David, Hotel Management
Thank you for your wonderful 5-star rating! We’re thrilled to know you had a great experience during your stay with us.If there’s anything specific you particularly enjoyed or any suggestions you have for us, we’d love to hear from you. We look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 15 Jan 2025
Overnight desk clerk was rude when I called up to complain about there being either wine stains or blood on our sheets on both beds and on the wall. She made it seem as if I was lying and I gladly told her to come up or send someone up to see for themselves which she did and they verified. Morning manager was much nicer and accommodating.
by A verified traveler
Posted 14 Jan 2025
Property was a nice place to stay in Midtown. Property is dated but charming. Service is very good and felt quite safe.
Comment from Hotel Management
14 Jan 2025 by David, Hotel Management
Here's a response you could use for the 4/5 review:Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us in Midtown and appreciated the charm of our property. While we strive to maintain the character of our property, we’re continuously working to ensure it meets the expectations of our valued guests. Your comments about our service and the sense of safety are especially appreciated, as they are top priorities for us. We hope to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
13 Jan 2025 by David, Hotel Management
Thank you for your 5-star review! We’re delighted that you enjoyed your stay with us and appreciate your rating. We hope to welcome you back again soon!
by A verified traveler
Posted 13 Jan 2025
Amazing! The staff, the rooms are so spacious! Everything is neat and clean… they did my beds all the entire week. The Door guys, specially Romeo are so polite and friendly🙏🙏🙏 I fall in love with this service, the property is very nice, it has everything really close, and the price was incredible! I though Inwas to spend more much money, and they really have great rates for my entire family of 5 was such a deal, the suite room was really big! I have not enough space here to write all the good things this place has! The employees were amazing!
Comment from Hotel Management
13 Jan 2025 by David, Hotel Management
Wow, thank you for your amazing review! We’re thrilled to hear that you had such a wonderful experience with us. It’s fantastic to know you loved the spacious rooms, the cleanliness, and the service from our team—especially Romeo! Your kind words about our property, location, and great value mean so much to us. We're so happy we could accommodate your family of five comfortably. We can’t wait to welcome you back for another exceptional stay!
by A verified traveler
Posted 13 Jan 2025
They did a very good job
Comment from Hotel Management
13 Jan 2025 by David, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that our team was able to provide you with such a positive experience. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
12 Jan 2025 by David, Hotel Management
Thank you for giving us a perfect 5/5 rating! We're thrilled to know you had an excellent experience with us. Your positive feedback means the world to our team.We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 10 Jan 2025
The service was pretty good. The family room is quite large for New York. Our first room was not cleaned properly so they moved us very quickly to a nicer room.
The room was dated and the pull out bed was in bad shape. However, the regular beds were very comfortable and clean. We were also given enough towels.
We were on the 7th floor facing a brick wall and could hear the noise from the street. Not ideal for a light sleeper.
We had a good rate so I would say you get what you pay for.
Romeo was lovely and David was very helpful.
Comment from Hotel Management
10 Jan 2025 by Hotel Management, Hotel Management
Thank you for taking the time to share your detailed feedback about your stay with us. We’re glad to hear that you appreciated the size of the family room, the comfort and cleanliness of the regular beds, and our team’s attentive service—Romeo and David will be especially pleased to know they made a positive impression!We apologize for the issues you encountered with your initial room and the condition of the pull-out bed. Ensuring a seamless and comfortable experience for all our guests is our goal, and your comments will help us address these areas for improvement.We’re sorry the street noise and view did not meet your expectations. For your next stay, please don’t hesitate to let us know your preferences, and we’ll do our best to provide a quieter room in a more suitable location.We appreciate your understanding and are delighted that you still found value in your stay. We hope to welcome you back and provide an even better experience in the future!
