Ratings based on 592 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for sharing your feedback and for the 4 out of 5 stars! We’re glad to hear you had a positive experience with us. If there’s anything we can improve to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
I liked everything about it. Very nice staff. But way too many noises.
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for your feedback! We’re delighted to hear that you enjoyed your experience and found our staff to be accommodating. We sincerely apologize for the noise disturbances during your stay and understand how it can impact your comfort. Please know that we take such concerns seriously and will work to address this issue. We hope to have the opportunity to welcome you back for a more peaceful stay in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for your feedback and for rating us 4 out of 5 stars! We’re glad to hear that you had a positive experience with us. Your input is valuable, and we would love to know how we can improve to make your next stay even better. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
To many extra charges unexpected
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for any confusion or inconvenience caused by the additional charges during your stay. We strive to be transparent with all fees, and we understand how unexpected charges can be frustrating. Please don’t hesitate to reach out if you would like further clarification on any charges, and we will do our best to address your concerns. We value your feedback and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 19 Nov 2024
Watch out for the $30 "destination fee" for regular things.
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for your feedback. We understand your concern regarding the 30 "destination fee." This fee helps support various amenities and services we offer to enhance our guests' experience. We strive to be transparent about all charges, and we apologize if this was unexpected. If you have any further questions or concerns, please feel free to reach out. We value your input and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 19 Nov 2024
Guest services is very attentive and pleasant.
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with our guest services team. We take great pride in providing attentive and pleasant service, and your comments are greatly appreciated. We look forward to welcoming you back soon!
by A verified traveler from Fayetteville
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for your outstanding 5-star rating! We’re thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional stay!
by A verified traveler from Revere
Posted 18 Nov 2024
Check-in at 6pm and the room wasn't ready. It's a tiny room barley bigger than the king size bed
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the room not being ready at check-in and for the room size not meeting your expectations. We understand how important it is to have a seamless check-in process and a comfortable space, and we will address these concerns with our team to ensure improvements. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 18 Nov 2024
The check in staff members were exceptional. The room was small but very nice. The complimentary wine hour was a nice treat.
Comment from Hotel Management
19 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for your kind feedback! We’re thrilled to hear that our check-in staff made a positive impression, and that you enjoyed your room and the complimentary wine hour. We truly appreciate your comments and hope to welcome you back for another wonderful stay soon!
by A verified traveler
Posted 18 Nov 2024
Nice rooms, friendly staff
Comment from Hotel Management
18 Nov 2024 by Anthony Acosta-Front Desk Supervisor, Hotel Management
Thank you for sharing your experience with us. We're so glad to hear that you enjoyed your room and found our staff to be friendly. Your feedback is greatly appreciated!We hope to have the pleasure of welcoming you back soon.
