Ratings based on 1,000 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from bonita springs
Posted 19 May 2024
Older building, older furniture. Friendly staff.
by A verified traveler
Posted 11 Apr 2024
Cleanliness wasn't what it should have been. Don't look at the mattresses! Very small, but expected for the city. Fairly conveniently located. No mini fridge or microwave.
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Family in NYC
Posted 3 Apr 2024 on HotelsThis hotel used to be a Sheraton and we’d stayed before and thought it was good value for the money. This trip we were fairly disappointed. The hotel is in desperate need of renovations, and our room was supposed to have a refrigerator and did not. I called the front desk and they said they would send one up. 3 hours later no one had come so my husband went to the desk. They had no record of a request! We did finally get the refrigerator though. Just overall meh and probably won’t stay again.
by A verified traveler
Posted 30 Mar 2024
Bennie and the rest of the staff are excellent! The front desk was very hospitable and accommodating to all our requests. I was very pleased. I would highly recommend this hotel.
by A verified traveler
Posted 27 Mar 2024 on Hotels
by A verified traveler
It was...fine
Posted 27 Mar 2024 on HotelsHotel staff was friendly, accommodating, and prompt. The hotel itself is outdated, semi-under renovation and the room itself was in rough shape. Dust and dirt all along the corners/furniture, cracked tiles and dislodged showerhead in the bathroom, peeling wallpaper, very stained pillows, hair in the bed and shower. Understood this is a budget hotel, but repairs and cleanliness are clearly not a high priority.
by A verified traveler
Posted 20 Mar 2024
by A verified traveler
Posted 18 Mar 2024
Good place to stay!!!
by A verified traveler
Posted 18 Mar 2024
Outdated, lobby is hideous, room was tolerable, but very outdated. Problems at check in - their operating system was down.
