Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
This hotel had a very comfortable bed situation, both mattress and good, European-style comforter. It is also very conveniently located about 3 blocks from Penn Station/MSG. I kept hearing what sounded like someone’s lost cell phone ringing and could never find the source, but that probably won’t happen to you. I’d stay here again
Comment from Hotel Management
4 Nov 2024 by Andrew Brown, Hotel Management
Dear Katherine,We're thrilled with your 5/5 review and delighted to hear that you found our beds and European-style comforters so comfortable. It's also wonderful that our location near Penn Station and MSG was convenient for your needs during your stay.We apologize for any inconvenience caused by the unexplained phone ringing you heard and appreciate you bringing this to our attention. Please be assured that we will investigate this unusual occurrence to ensure it doesn't affect future guests.We're so pleased that despite this, you would choose to stay with us again. We truly appreciate your feedback and look forward to your next visit.Warmest regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 2 Nov 2024
The property itself is nice but it very noisy outside! Our room was great and very comfortable. The bed was comfy too. Places to eat just around the corner also fee little snacks and drinks Would stay here again when in NY
Comment from Hotel Management
4 Nov 2024 by Andrew Brown, Hotel Management
Dear Robert,We're pleased to hear that you found our property nice and your room comfortable during your stay with us. Comfort is key, so it's great to know that the bed met your expectations as well. It sounds like our location provided convenient access to dining options that added to your experience.We apologize for any inconvenience caused by the noise outside and appreciate your understanding on this matter. Thank you for your positive remarks regarding the snacks and drinks, and for letting us know that you would consider staying with us again when you're back in NY.We truly value your feedback and look forward to your next visit to Staypineapple for another enjoyable stay.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Cute and clean! The bed was super soft and comfy.
Comment from Hotel Management
4 Nov 2024 by Andrew Brown, Hotel Management
Dear Melissa,Thank you for the wonderful 5/5 review! We are so glad to hear that you found our hotel cute and clean, and that you enjoyed the super soft and comfy bed. We strive to provide a cozy and welcoming environment, and it's heartening to know we succeeded with your stay.We look forward to the opportunity to host you again in the future for another restful visit at Staypineapple.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 31 Oct 2024
Convenient, artfully quirky !
Comment from Hotel Management
4 Nov 2024 by Andrew Brown, Hotel Management
Dear Katherine,Thank you for the fantastic review! We're thrilled you enjoyed the convenience of our location along with the artfully quirky vibe we pride ourselves on at Staypineapple. It's great to hear that these elements contributed to a 5/5 experience for you.We look forward to seeing you again soon and continuing to provide the unique and enjoyable stays that you've come to expect from us.Best regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Andrew Brown, Hotel Management
Dear Frederick,Thank you for awarding us a 5/5 rating! We're absolutely delighted to see that you've had a five-star experience with us at Staypineapple. Your concise and positive feedback is truly appreciated.Looking forward to welcoming you back soon for another top-notch stay.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 31 Oct 2024
Such an amazing experience!! The staff was phenomenal !! Freddy was amazing! Best service !! Will def be my go to !!!
Comment from Hotel Management
31 Oct 2024 by Andrew Brown, Hotel Management
Dear Megan,Your review is a breath of fresh air—thank you for the perfect rating and for acknowledging our staff's efforts to provide phenomenal service! It's particularly heartwarming to hear individual shout-outs like the one you gave to Freddy; I'll be sure to pass along your compliments.Knowing Staypineapple will be your go-to hotel fills us with immense pride. We strive to create an outstanding experience for every guest, and we're ecstatic that we've succeeded with you.We eagerly anticipate your next visit and the chance to deliver more of the best service. Until then, we wish you all the best on your travels.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 30 Oct 2024
Beautiful boutique hotel! The staff are so friendly and super helpful. Such an unique experience! I stayed in the Fashionista room which was perfect for me. However, If you are traveling with a partner I would definitely look into some of their bigger rooms tho. Would stay here again!!
Comment from Hotel Management
31 Oct 2024 by Andrew Brown, Hotel Management
Dear Amy,We are delighted to receive your 5/5 rating and glowing review of our boutique hotel! It's wonderful to hear that our staff's friendliness and helpfulness contributed to a unique and memorable experience for you. Your satisfaction with the Fashionista room and the advice for those traveling with partners are appreciated and will undoubtedly assist future guests in making their room selections.We look forward to the opportunity of welcoming you back for another stay at Staypineapple. Thank you for your kind words and for making us a part of your travel story.Warmest regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Andrew Brown, Hotel Management
Dear Gavin,We're concerned to see that your experience with us only merited a 2/5 rating. We endeavor to provide a memorable and enjoyable stay for all our guests, and it's clear we fell short during your visit. We would greatly appreciate the opportunity to understand the areas where we didn't meet your expectations.Your feedback is essential in helping us improve, so if you’re willing to share more about your experience, please don't hesitate to reach out to us directly. We hope to hear from you and to have the chance to turn your next stay into a 5-star experience.Best regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Andrew Brown, Hotel Management
Dear John,Thank you for the stellar 5/5 rating! We're thrilled that you had such a fantastic experience with us at Staypineapple. Your satisfaction is our top priority and receiving such high marks is incredibly rewarding for our team.We look forward to your next visit and ensuring it is just as excellent as the last.Warm regards,Andrew BrownGeneral Manager
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Andrew Brown, Hotel Management
Dear Chantal,Thank you so much for your perfect rating! We're thrilled to have delivered a 5/5 experience during your stay at Staypineapple. It's our pleasure to serve you and we're glad that we met all your expectations.We look forward to your next visit and the opportunity to impress you once again.Warm regards,Andrew BrownGeneral Manager
