Ratings based on 1,280 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
The staff ar this property were super nice! They had a free happy hour night and hot chocolate during the day which were not expected.
Comment from Hotel Management
3 Dec 2024 by Guest Service Team, Hotel Management
Dear Ed, Thank you for the great review. We are glad you appreciated our dedicated staff and enjoyed the complimentary amenities that we provide. We love offering something for every traveler with our exceptional service and amenities; therefore, it is always gratifying to receive praise for exceeding expectations. All of us at SpringHill Suites New York Manhattan/Times Square South look forward to having you stay with us again. You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 2 Dec 2024
Perfect
Comment from Hotel Management
3 Dec 2024 by Guest Service Team, Hotel Management
Dear Mark, Thank you for staying at SpringHill Suites New York Manhattan/Times Square South and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler from Vienna
Posted 1 Dec 2024
The hotel was nice but the room was very small, the elevators were very slow and breakfast selections were not great.
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear David, Thank you for taking the time to leave your feedback. It is great to know how much you appreciated our hotel. However, we hope you will accept our apologies regarding wait times at the elevator and breakfast not meeting your expectations. Your comments are important to us and will be shared with our team appropriately, as we are always striving to enhance our guest experience. We appreciate your business and hope to accommodate you again.Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Great access to trains and subway. Area has plenty of dining options.
Hotel offers free breakfast which is nice
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Kelly, Thank you for choosing SpringHill Suites New York Manhattan/Times Square South. We are glad our location was convenient for your plans in the city. Being so close to various restaurants and public transportation is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. We are also delighted to know you liked our complimentary breakfast. It was a true pleasure to have you as our guest, and we hope to see you again soon!You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Excellent location and super friendly staff!
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Judy, It was a pleasure hosting your recent stay at SpringHill Suites New York Manhattan/Times Square South! Thank you for your generous comments for our friendly team and for highlighting our convenient location. We are glad to know these aspects helped make your stay more enjoyable. We hope you choose us again the next time your travels bring you to NYC.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Great hotel, very clean. Only request is that the breakfast should be more varied, as we spent 9 nights at this hotel
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Sarindar, Thank you for choosing our hotel for your extended stay. We are glad you found our guest suites clean and appreciated our excellent location. We are also grateful for your comments regarding the breakfast selections and will share them with our culinary team as we continually strive to enhance our guest experience. It was a pleasure having you as our guest, and we hope to see you again soon at SpringHill Suites New York Manhattan/Times Square South.Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Needs more towel racks or hooks.. nothing for hand towels… Service staff outstanding
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Carol, It is wonderful to hear how much you enjoyed your stay at SpringHill Suites New York Manhattan/Times Square South. We're particularly pleased that you enjoyed our dedicated staff. We have noted your feedback about the storage spaces and appreciate the suggestions, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Mi experiencia en este hotel fue maravillosa
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Arasai, Thank you for staying at SpringHill Suites New York Manhattan/Times Square South and for your generous review. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Wonderful experience
Comment from Hotel Management
2 Dec 2024 by Guest Service Team, Hotel Management
Dear Melissa, We are pleased you were so impressed with our guest accommodations and had an amazing stay with us! Thank you for giving our hotel and staff such a great review. It was a pleasure having you, and we look forward to welcoming you back to SpringHill Suites New York Manhattan/Times Square South soon.You may receive a survey from Marriott, and we hope you rate your stay a 10 and that you intend to recommend us to your friends and family. Best regards,Guest Service Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Guest Service Team, Hotel Management
Dear Jamie, Thank you for the outstanding review! Seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. Thank you for choosing SpringHill Suites New York Manhattan/Times Square South; we look forward to your next visit.Best regards,Guest Service Team
