Ratings based on 2,813 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Management Team, Hotel Management
Dear Juan, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Sheraton New York Times Square Hotel, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Sheraton New York Times Square Management Team
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Clean room
Comment from Hotel Management
23 Nov 2024 by Management Team, Hotel Management
Dear Marisol, We are glad you had a wonderful time at the Sheraton New York Times Square Hotel. We are happy you loved our well-appointed accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Sheraton New York Times Square Management Team
by A verified traveler
Posted 22 Nov 2024
Over charged for the stay and won't respond to calls or inquirers about it.
Everytime I call they hang up on me.
Disgusting
by A verified traveler
Posted 21 Nov 2024
Very clean and great customer service
by A verified traveler
Posted 21 Nov 2024
Great property!
Comment from Hotel Management
22 Nov 2024 by Management Team, Hotel Management
Dear Jennifer, We are thrilled to know you had a great time with us and that our intuitively designed accommodations exceeded all of your expectations. Thank you for being our guest at Sheraton New York Times Square Hotel, and we look forward to welcoming you again very soon.Sincerely,Sheraton New York Times Square Management Team
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Management Team, Hotel Management
Dear Cassandra, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing Sheraton New York Times Square Hotel, and we look forward to another opportunity to welcome you back soon.Sincerely,Sheraton New York Times Square Management Team
by A verified traveler
Posted 21 Nov 2024
Too many hidden fees and charges.
Comment from Hotel Management
22 Nov 2024 by Management Team, Hotel Management
Dear Jina, We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these charges came as a surprise to you, and we hope you will accept our apologies. Thank you for your candor, and we hope you will choose us again the next time you visit the area.Sincerely,Sheraton New York Times Square Management Team
