Ratings based on 727 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Is expensive and don't include breakfast dont have more options to pay with card
Comment from Hotel Management
18 Nov 2024 by SheratonLGA, Hotel Management
Dear Azucena, Thank you for your comments and review of the property. I apologies that we did not meet your expectations. We hope to have you back again soon and provide better service.Sincerely, Sheraton LaGuardia East Hotel
by A verified traveler
Posted 9 Nov 2024
Dry good
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear Richard, Thank you for the great review! We can’t wait to have you back at our propertySincerely Sheraton LaGuardia East Hotel
by A verified traveler
Posted 5 Nov 2024
The property was nice and well kept.
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear Annette, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely, Sheraton LaGuardia East Hotel
by A verified traveler
Posted 29 Oct 2024
Good customer service
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear Ari, Thank you for your review of the property. I apologies that we did not meet your expectations. We hope to have you back again soon and provide better service.Sincerely, Sheraton LaGuardia East Hotel
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear David, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel
by A verified traveler
Posted 17 Oct 2024
All of the staff were very welcoming and helpful. They went out of their way to make sure all of our stay needs were taken care of. One of the best hotel experiences that we have had. Also, the hotel was clean and in good repair.
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear Nicole, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel
by A verified traveler from Englewood
Posted 12 Oct 2024
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear Ying, Thank you for taking the time to review your stay with us.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel
by A verified traveler
Posted 30 Sep 2024
Airport transportation is great, close proximity to chinatown
Comment from Hotel Management
15 Nov 2024 by SheratonLGA, Hotel Management
Dear Lei, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely, Sheraton LaGuardia East Hotel
by A verified traveler
Posted 17 Aug 2024
No comments
Comment from Hotel Management
29 Aug 2024 by SheratonLGA, Hotel Management
Dear Juan Manuel, Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel
by A verified traveler from Sequim
Posted 16 Aug 2024
Very nice hotel, with lots of Chinese food and street food options in the blocks around the hotel. We were unknowingly charged extra by the hotel on our credit card for the third person in our party (we had already paid this through Expedia), and the hotel staff on the phone were difficult to work with regarding this. After calling 3 times, they basically said, "We won't help you with this. You need to get a refund from Expedia." Expedia gave us the refund. Thank you, Expedia. No thank you, Sheraton.
Comment from Hotel Management
29 Aug 2024 by SheratonLGA, Hotel Management
Dear David, Thank you for your comments and review of the property. I apologies that we did not meet your expectations. We hope to have you back again soon and provide better service.Sincerely, Sheraton LaGuardia East Hotel
