Ratings based on 974 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler from Sylmar
Posted 23 Nov 2024
Good property and location. But the lobby smelled like weed all the time and it is not well lit. It would be nice if it were bright.
Comment from Hotel Management
24 Nov 2024 by Frances Sarenas, Hotel Management
Thank you for your feedback. We're glad you enjoyed the property and location. We apologize for the concerns you raised regarding the lobby environment and lighting. Your comments are important to us, and we will share them with our team to explore ways to enhance the guest experience. We appreciate your input and hope to welcome you back in the future.
by A verified traveler
Posted 23 Nov 2024
Convenient location to many places to eat. We stayed in a room with a balcony leading to the pool. Would stay here again for a staycation option in the summer
Comment from Hotel Management
24 Nov 2024 by Frances Sarenas, Hotel Management
Thank you for sharing your experience! We're delighted to hear you enjoyed our convenient location and the room with a balcony leading to the pool. It’s wonderful to know you’re considering us for a summer staycation. We look forward to welcoming you back for another relaxing getaway!
by A verified traveler
Posted 21 Nov 2024
Great location, comfortable beds. Friendly staff.
Comment from Hotel Management
24 Nov 2024 by Frances Sarenas, Hotel Management
Thank you for your kind feedback! We're thrilled to hear you enjoyed our convenient location, comfortable beds, and friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Frances Sarenas, Hotel Management
Thank you for your feedback! We’d love to hear more about your experience. Please feel free to share any additional details or suggestions to help us improve.
by A verified traveler
Posted 18 Nov 2024
Loved the location. The room was OK, pretty dark, but really pretty views out the window.
The gym is very small but has a peloton bike!
Comment from Hotel Management
24 Nov 2024 by Frances Sarenas, Hotel Management
Thank you for sharing your feedback! We're thrilled you loved the location and enjoyed the beautiful views from your room. We appreciate your comments regarding the room lighting and gym size. It's great to know you found the Peloton bike a positive addition! Your insights help us improve, and we hope to welcome you back soon.
by A verified traveler
Posted 15 Nov 2024
Amazing customer service, great aize rooms, convenient location this is my 3rd time in 2 months I stayed and I love it!
Comment from Hotel Management
24 Nov 2024 by Frances Sarenas, Hotel Management
Thank you for your kind words and for being a loyal guest! We're thrilled to hear you enjoyed our customer service, spacious rooms, and convenient location. It’s wonderful to know you've chosen to stay with us multiple times in such a short period. We look forward to welcoming you back for your next visit!
by A verified traveler
Posted 14 Nov 2024
Good
Comment from Hotel Management
14 Nov 2024 by Frances Sarenas, Hotel Management
Thank you so much for your positive feedback. We're thrilled to hear that your experience was good. We strive to provide this level of service to each guest. Your review means a lot to us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 13 Nov 2024
Everything is good
Comment from Hotel Management
14 Nov 2024 by SixtyLES, Hotel Management
Happy to hear it Aneta! Thanks for staying with us.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Frances Sarenas, Hotel Management
Thank you so much for taking the time to leave such a great review! We’re thrilled to hear that you enjoyed your experience with us and appreciated.Your feedback means a lot to us, and knowing we made a positive impact really motivates our team to keep up the good work. We look forward to serving you again soon!
