Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 26 Nov 2024
Great hotel especially the jazz bar. It’s a bit noisy in the morning, especially with the Cleaning staff who keep banging on every door so even if they’re not banging on yours it’s quite disturbing. The connected Restaurant is a great American bistro with good food options and even better drinks the terrace is also really nice, unfortunately what they don’t explain as it’s not owned by the hotel and the Management there are quite aggressive when it comes to hustling customers. If you stop eating or ordering for 10 minutes they try and move you out.
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Julian, it's wonderful to hear you enjoyed your stay at the Refinery Hotel and had a great time at the jazz bar. The issue with the morning noise will be looked into to ensure a more peaceful environment for our guests. We're thrilled that you appreciated the American bistro and its food and drink offerings. Regarding your experience at the terrace, we note your feedback about the service approach and will communicate this with our partners to enhance the guest experience. Thank you for sharing your thoughts, and we're eager to welcome you back for another enjoyable stay.Refinery Team
by A verified traveler
Posted 13 Nov 2024
I always hesitate to leave a poor review because I respect that people do their best. However there is no way this is a 5 star property. Perhaps it may have been in the past but the condition issues in the rooms and lack of amenities or basic comfort like proper draperies are holding it back. some essentials like a coffee maker in the room, noise and light blocking draperies, attention to room condition etc would be small updates that could help them realign with current standards. Not sure how it got rated 5 star.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Kristin, thank you for sharing your thoughts. It's clear from your feedback that room conditions and amenities are very important to your experience. There is a continual effort to meet guest expectations, and insights like yours are invaluable for our ongoing improvements. Your comments about the in-room amenities and overall comfort have been noted. Thank you for your understanding and for highlighting these areas of opportunity.Refinery Team
by A verified traveler
Posted 29 Oct 2024
The hotel had no record of my VIP status. However, Jeromy (I believe was his name) a young desk clerk kindly upgraded us on his own accord. He also put Happy Anniversary on our bed and gave us a wonderful hotel candle as a gift. The hotel was great but I am concerned that for the second time our VIP status was not known to the hotel. Please note the reason I chose that hotel was because of the VIP benefit. Im hopeful that that doesn't happen again.
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Susannah, thank you for sharing your experience. It's fantastic that Jeromy took the initiative to make your stay unforgettable at the Refinery Hotel. His thoughtful actions truly reflect our commitment to guest satisfaction. We're pleased you found the hotel great, and you can be assured that your VIP status is important to us. The matter will be taken into consideration for future visits. We hope to welcome you back for another special occasion.Refinery Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Suzanne, we’re delighted to know you had such an enjoyable experience at Refinery Hotel. Thank you for choosing to stay with us. We hope to welcome you back soon for another remarkable visit.Refinery Team
by A verified traveler
Posted 29 Sep 2024
Would stay here again. Safe, clean, great location.
Comment from Hotel Management
1 Oct 2024 by Customer Service, Hotel Management
Michelle, we are thrilled you enjoyed your stay at the Refinery Hotel. It's fantastic to know you found the location convenient and felt safe and comfortable. We look forward to welcoming you back for another great visit.Refinery Team
by A verified traveler
Posted 29 Sep 2024
It’s the 4th time we have stayed here but got nothing special - noticed the guy checking in next to me got a complementary upgrade. Also parking is outrageous
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
Laura, thank you for sharing your feedback. It's wonderful to learn that this was your fourth stay at Refinery Hotel. While each guest experience is important, our offerings vary and situations such as complimentary upgrades depend on availability. Regarding parking, many urban locations face similar pricing challenges. Your loyalty is greatly appreciated, and we're looking forward to making your next stay more memorable.Refinery Team
by A verified traveler from Cranford
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Customer Service, Hotel Management
Joachim, the team values your feedback. Your experience is important to us, and they would like to know if there's anything they can do to enhance your next stay. Please feel free to share more details about your experience.Refinery Team
by A verified traveler from irvine
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Customer Service, Hotel Management
Leila, we’re delighted you loved your experience at Refinery Hotel. We hope to welcome you back for another wonderful stay soon!Refinery Team
by A verified traveler
Posted 22 Sep 2024
Great hotel. We were able to walk pretty much to every place we needed to. Also, subway stations all around the area. Hotel was great! Spacious rooms, very clean, great customer service and beat roof top!
Comment from Hotel Management
23 Sep 2024 by Customer Service, Hotel Management
Eric, we’re delighted you loved your experience at the Refinery Hotel. It's fantastic to know that you found the location convenient for your explorations and appreciated the clean, spacious rooms. Our team members take pride in providing exceptional service, and it's wonderful to hear you enjoyed the rooftop as well. We're looking forward to welcoming you back for another memorable visit!Refinery Team
