Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2023
I booked a studio suite at the Radisson Wall Street. I chose this hotel because it is located near the Staten Island Ferry and wanted to walk there the next morning at 5:00 am to take the ferry to the NYC Marathon. When I arrived at the Radisson the front desk told me that my booking was transferred to the Holiday Inn Lower East Side approximately 5 trains stops away. I was very upset that no notice was ever provided to me and in fact had received a reminder email of my Radisson booking only a few days prior. Needing a place to stay for the night, I took a train to the Holiday Inn. I was charged the full price at the Holiday Inn despite the fact that there was no suite available. Overall, horrible experience. I was treated with disrespect by both hotel chains.
Comment from Hotel Management
6 Nov 2023 by Customer Service, Hotel Management
Hello Eduardo,We sincerely apologize for the inconvenience and frustration you experienced regarding your booking at our hotel. The situation you've described is genuinely regrettable, and we deeply empathize with the challenges you faced due to the unexpected transfer and lack of notice.We're currently addressing a transition period, whereby reservations have been redirected to alternative accommodations. While we've strived to communicate these changes effectively, we recognize that, in some cases, this information may not have reached all our valued guests in a timely manner, causing unexpected disruptions to your travel plans.We understand your disappointment in not receiving the suite you booked and for the inconvenience of being relocated to a different hotel without prior notice. Your dissatisfaction is entirely warranted, and we apologize for the inconveniences you encountered upon your arrival.We're working diligently to rectify these issues and ensure better communication and service in the future. Please accept our apologies for the disappointing experience you encountered. We value your feedback and will utilize it to improve our operations and prevent similar situations from happening again.
by A verified traveler
Posted 26 Apr 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Customer Service, Hotel Management
We appreciate your lovely rating, Linnette!The satisfaction of our guests is important to us so we can't wait to see you back again at Radisson Hotel New York Wall Street soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
by A verified traveler
Posted 18 Apr 2023
Comment from Hotel Management
8 May 2023 by Customer Service, Hotel Management
Thank you for the 4-star rating, Jenny!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Radisson Hotel New York Wall Street. Thank you again for sharing!
by A verified traveler
Posted 17 Jan 2023 on Hotels
Comment from Hotel Management
18 Jan 2023 by Customer Service, Hotel Management
We appreciate the feedback, Aryeh.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
by A verified traveler
Posted 17 Jan 2023
by A verified traveler
Posted 17 Jan 2023
Need to improve customer service via phone
Comment from Hotel Management
17 Jan 2023 by Customer Service, Hotel Management
We appreciate you taking the time to reach out to us, Kayo.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.
by A verified traveler
Posted 13 Jan 2023 on Hotels
Room did not have a thermostat and heat was on high. Had to open window for cool air. There were no irons or ironing boards
Comment from Hotel Management
15 Jan 2023 by Customer Service, Hotel Management
We appreciate the feedback, Paul.It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope you allow us the chance to host you again soon for a more positive experience.
by A verified traveler
Posted 10 Jan 2023
Very helpful staff, clean rooms, amazing location.
Comment from Hotel Management
11 Jan 2023 by Customer Service, Hotel Management
Thanks for sharing the excellent review with us, Jetesha!We're so glad that you had an exceptional experience at Radisson Hotel New York Wall Street from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. It's great you found your room to be well refreshed. Our prime location is in the heart of the city. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!
by A verified traveler
Posted 9 Jan 2023
Based on the other reviews, I was surprised to find this hotel in decent shape and very clean. Check-in was super easy and the parking garage is right around the corner. The rooms are very basic (they don't have coffee machines or irons etc..) but it was absolutely perfect for a one-night stay. The heater wasn't loud, as other reviews mentioned, and the room's temperature was easily changed. I'll definitely consider going back here the next time I visit NYC.
Comment from Hotel Management
10 Jan 2023 by Customer Service, Hotel Management
Thanks for the excellent review, Mark!We're delighted your time at Radisson Hotel New York Wall Street was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and efficient check-in process as well as our ample parking. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.
by A verified traveler
Posted 4 Jan 2023
Absolutely DISGUSTED with Radisson. My wife and I returned to our room from a holiday party around 2 AM. Shortly after returning, a man barges into our locked room! My wife is completely undressed, we’re both in shock, and after a brief confrontation the man leaves. We find out shortly after that it was a hotel employee!! He was on probation, left completely unsupervised (no mgmt. on staff), and given unbridled access to hotel systems. We also learned that he is not someone who would otherwise have room access, like a maintenance or cleaning employee would - he specifically created a key for OUR room! I believe he had bad intentions… we are traumatized by this incident. A complete failure in hotel security and negligent hiring. After an initial phone call, hotel management has disappeared. Stay away from this hotel at all costs.
Comment from Hotel Management
9 Jan 2023 by Customer Service, Hotel Management
We appreciate the feedback, Joseph.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
