Ratings based on 486 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
The driver was thirty minutes late for the shuttle bus to the airport. Terrible l have a flight to catch
by A verified traveler
Posted 20 Jan 2025
Broken mirrors, outlets, noisy, good news was shuttle to and from airport and close to airport. Served purpose for one night. Bed and pillows comfy!!!
Comment from Hotel Management
21 Jan 2025 by Manager, Hotel Management
Hello Lori,Thank you for sharing your experience with us. We appreciate your feedback on the shuttle service and the comfort of the bed and pillows during your stay. Should you have any concerns in the future, feel free to reach out to our management team directly for further assistance.
by A verified traveler
Posted 20 Jan 2025
Checked in after 10PM and couldn’t get anyone on the phone to change my room because of the horrible smell of cigarettes. Ended up checking out at midnight which they didn’t officially check me out because they said they couldn’t at that time. Now my card has been charged for the full two day stay when I only spent two hours in the room. I’m in the process of trying to get a refund.
Comment from Hotel Management
21 Jan 2025 by Manager, Hotel Management
Hello Robert,We apologize for any inconvenience you experienced during your stay. We encourage guests to address any room concerns promptly with our front desk staff for immediate assistance. For any billing inquiries, please reach out to our management team directly for further assistance with your refund request.
by A verified traveler
Posted 20 Jan 2025
Unable to get anyone to answer the phone, first room had a broken toilet with someone’s poop floating in it. Second room had crumbs and hairs in the bed. Third room I couldn’t open the door due to a broken handle but was shown you had to shoulder it to open… all round dirty and broken but no chance of a refund so had to stay.
Comment from Hotel Management
21 Jan 2025 by Manager, Hotel Management
Hello Stuart,We're sorry to hear about your experience and appreciate the feedback. Guest satisfaction is important to us, so we will address these issues with the relevant teams for improvements. Your insights help us enhance our service quality for future guests.
by A verified traveler
Posted 19 Jan 2025
Close Commute from JFK
Comment from Hotel Management
21 Jan 2025 by Manager, Hotel Management
Hello Pawan,We appreciate your feedback about the convenience of our location near JFK. It's great to hear that our proximity to the airport was beneficial for you during your stay. We hope you enjoyed your time with us and look forward to welcoming you back in the future.
by A verified traveler
Posted 17 Jan 2025
Whilst not the most luxurious the property was clean, in a great location in terms of dining around the area and the staff were friendly . I appreciated that the airport shuttle worked round the clock on the hour
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Khadija,We are glad to hear you found our hotel clean and conveniently located for dining options. It's great that you found our staff to be friendly and enjoyed the airport shuttle service. Should you have any other feedback or inquiries, please feel free to reach out to us.
by A verified traveler
Posted 16 Jan 2025
Non
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello XIAOJIANG,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We always strive to provide a pleasant experience for all our guests. Your comments will be shared with our team for further improvement. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 15 Jan 2025
You charged for nothing. I didn't stay in the hotel. I want my money back
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Hello Tsolmon, We are sorry to hear about your experience. We recommend reaching out to our management team for assistance with your concerns regarding charges made during your stay. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Jan 2025
Quality is what I could not find. However, cost benefit is perhaps acceptable.
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Hello Casimiro, We appreciate your feedback and are glad you found the cost benefit acceptable. Your comments on quality will be shared with our team for their awareness and improvement. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 9 Jan 2025
I got room 116. It is next to the back entrance which did not close, the lock was loose on the outside and the security chain was broken.
I requested a different room, I got room 112 and all is ok.
Comment from Hotel Management
10 Jan 2025 by Manager, Hotel Management
Hello Itamar, We appreciate your feedback regarding your recent stay. It's great to hear that you enjoyed your new room! We apologize for any inconvenience you experienced and hope that you were still able to have a comfortable stay with us. Thank you for bringing this to our attention, and we take all guest feedback seriously to improve our services.
