Ratings based on 1,124 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Heat did not work our first night. Bathroom shower and walls had tile falling off the walls and caving in. Not very clean. Bed was uncomfortable and squeaky
Comment from Hotel Management
11 Dec 2024 by AM , Hotel Management
Thank you for choosing our hotel property for the duration of your stay. We are sadden to hear that your stay with us didn't meet your expectations. Your feedback regard our facilities as been shared with upper management and rest assure corrective action will be taken. We invite you back in hopes for a second chance to not only meet, but exceed your expectations. Safe Travels.
by A verified traveler
Posted 10 Dec 2024
The OYO Times Square hotel was totally fine for what we needed, as we were only going to be in NYC for a long weekend and were seeing a few shows around there. The room was adequate--it wasn't dirty, there were a lot of water stains on the bathroom tiles but no actual dirt etc. Very bare bones room and amenities, but never gross or unclean. The staff was extremely helpful and kind whenever we needed anything, and they stored our luggage after checkout which was great.
Comment from Hotel Management
11 Dec 2024 by AM , Hotel Management
Thank you for choosing our hotel property for the duration of your stay. We appreciate the positive feedback and are delighted to hear that you enjoyed our facilities. We are looking forward to your return Safe Travels.
by A verified traveler
Posted 10 Dec 2024
Great location for walking to most major attractions, subway is close and everything is very accessible from the hotel. Is a bit noisy but that is because it is right at Times Square. Would stay here again 👍
Comment from Hotel Management
11 Dec 2024 by AM , Hotel Management
Thank you for choosing our hotel property for the duration of your stay. We appreciate the positive feedback and are delighted to hear that our prime location was suitable for you. We are looking forward to your return Safe Travels.
by A verified traveler
Posted 10 Dec 2024
Toilet didn’t plush properly
Sink was cracked
Prison like bed.
Painted like it’s was given the landlord special
Elevator slow
Rug smelled damp
Mildew all over the bathroom
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
Latalia, the team appreciates your feedback. It is unfortunate that the accommodations did not meet expectations. The comments highlighted are being considered for future improvements. Thank you for sharing your experience.
by A verified traveler from Lafayette
Posted 9 Dec 2024
Elevators were small and slow and the room was a tight squeeze, but it was good for a place to sleep. I’d stay again.
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
Jennifer, thank you for choosing to stay with us at OYO Hotel Times Square. It's great to know that despite the snug accommodations, you found your stay to be satisfactory. We appreciate your feedback and look forward to welcoming you back.
by A verified traveler
Posted 9 Dec 2024
What an absolute rip off! Stayed one night and for the money I was charged, this hotel WAS NOT worth it. The location is great but the hotel was mediocre at best, the rooms were freezing and wouldn't warm up, the elevators were small and slow and I think the vagrant on 38th Street spat with more force than our shower. Never again.
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
Claire, thank you for sharing your experience. It's concerning to hear about the challenges you faced, as the goal is for all guests to have a comfortable stay. The team is always working to accommodate feedback, especially for heating and water pressure concerns. It's reassuring to know the location was convenient for you.
by A verified traveler
Posted 8 Dec 2024
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Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
William, thank you for taking the time to share your experience. The team is dedicated to ensuring guests have a comfortable stay. Any specific feedback you could provide would be helpful to us in enhancing our services. Safe travels.
by A verified traveler
Posted 8 Dec 2024
The location was good and the staff was very service oriented however, the room itself was very basic, paint was peeling from the ceiling over the shower and on the bathroom wall. It was very dark. There was only one elevator in my wing and it took forever. Towels were paper thin. They add a $39 facility fee which I thought was a joke. The room rate went from ~$200 my first night to ~$800 my third night. A terrible value.
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Elise, thank you for sharing your feedback. It is good to know you found the location convenient and appreciated the team members' service. The maintenance of our facilities is taken seriously and your concerns will be addressed. Rates and fees can fluctuate due to various factors and are always meant to reflect the hotel's offerings. Your insights are valuable, and they help shape improvements.
by A verified traveler
Posted 7 Dec 2024
Absolutely filthy hotel. The bathroom has mold, the rooms are tiny, it feels unsafe. It’s disgustingly expensive but it’s right next to Times Square.
Comment from Hotel Management
7 Dec 2024 by Customer Service, Hotel Management
Laura, thank you for your feedback. The location of our property is certainly convenient for Times Square visitors. Our team is committed to maintaining a clean and secure environment, and your comments will be reviewed to ensure our standards are upheld.
by A verified traveler
Posted 6 Dec 2024
The stay was fantastic. We stayed from Nov 26th till Dic 3 and it was fabolous. The hotel personal was so kind and received us with great vibes. Every day we got our room cleaned and always with fresh towels on the bathroom. We stayed in a King bedroom with a moderate space,the room does not have fridge or coffee maker but across the street there is a Dinkin Donuts that offers great coffee and hot chocolate. The facilities were always clean and everyone very lovely. Our check in and check out was very smooth and they even got us a taxi to take us to the airport very cheap cost. The hotel is beside Hershey store,Dunkin donuts in front and crossing the street you are right in timesquare. Really felt in love with the hotel,New York and all the people that treated us along the days. We surely will be back!
Comment from Hotel Management
7 Dec 2024 by Customer Service, Hotel Management
Zobeida, it's wonderful to hear you had a great time at OYO Hotel Times Square. The team is delighted to know you appreciated their hospitality and found the location convenient for exploring the city. We're also thrilled you enjoyed your King bedroom and the efficient service during your stay. It's great to know your check-in and airport transfer experience was seamless as well. We look forward to welcoming you back for another fabulous visit!
