Ratings based on 2,374 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Royalton
Posted 21 Nov 2024
Nothing we got kicked out because we booked thru a third party vendor aka Expedia. So we were sent a mile away and totally inconvenienced as they overbooked at that location.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear April,Thank you for your feedback. We're sorry to hear about the inconvenience. We would recommend reaching out to the booking site directly so they can offer you a solution. We hope to welcome you back for a better experience. Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 19 Nov 2024
Around a lot of activities
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Joanna,Thank you for your feedback. We're sorry to hear that your stay with us did not meet your expectations. Please feel free to contact us offline so that we can further discuss your stay. We appreciate you taking the time to leave your feedback and we hope to welcome you back for a better stay.Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Vicky, Hotel Management
Dear Jamie,We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Vicky, Hotel Management
Dear Kimberley,We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!
by A verified traveler
Posted 18 Nov 2024
Excellent customer service.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Joseph,Thank you for taking a moment to share your wonderful review. We know the staff at New York Hilton Midtown makes all the difference, and we truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service, and we look forward to welcoming you back for another memorable stay.Sincerely,New York Hilton Midtown Team
by A verified traveler from Winter Garden
Posted 18 Nov 2024
The place is perfect, but I tried a late check out. The hotel didn´t give.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Diogenes,Thank you for your review. We're happy to hear that you enjoyed your stay with us, but we regret to hear your concerns about late checkout. While we try to accommodate guest requests as much as possible, late checkout may often be unavailable due to the influx of guests. We appreciate your patience as we continue to enhance our guest experiences. It was a pleasure having you, and we hope to welcome you back soon.Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 18 Nov 2024
Great Hotel, very clean room, friendly people
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Elena, Thank you for your feedback! We’re thrilled to hear you enjoyed your stay and appreciated the cleanliness and friendly service. We look forward to welcoming you back soon!Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 17 Nov 2024
Excelente
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for your feedback! We’re so glad you had an excellent stay and look forward to welcoming you back soon at New York Hilton Midtown!Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 17 Nov 2024
There are suspicions people hang around entry. Feels unsafe. One bar of soap for four days. Third elevator out of service. About 15 minutes wait several times. Welcome staff indifferent. Lobby eating area leaves a lot to be desired. We partially owned several Hiltons in past. Service was excellent. It has declined in midtown Hilton. Will not return.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Herbert, Thank you for sharing your feedback. We're genuinely concerned to hear about your experience and the areas where we fell short. The safety of our guests is our top priority, and we work to ensure peace of mind during your stay. Also, please know that our front desk team is always available to address any concerns you may have during your time with us, as we want to ensure you are comfortable throughout your stay. We'll review your comments to improve guest comfort and service. We hope for another chance to regain your trust in the future.Sincerely,New York Hilton Midtown Team
by A verified traveler
Posted 17 Nov 2024
Horrible disgusting hotel!rooms is dusty, carpet not vacuumed, bathroom is horrible dirty and unsanitary, towels was ripped with some hair on it, bugs….I was in shock about Hilton in New York Midtown.DO NOT RECOMMEND THIS PLACE!!!plus so expensive!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Natalia,We welcome all guest feedback as we consider it an opportunity to continually improve. Regarding the concerns you mentioned, we sincerely apologize and are addressing this with our housekeeping team to ensure our high standards are consistently met. We also want you to know that our friendly front desk team is always available to address any concerns you may have during your time with us, as we want to ensure you are comfortable during your stay. Your comments are valuable to us as we continually strive to improve our guest experience. Thank you for your feedback.Sincerely,New York Hilton Midtown Team
