Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Excellent location. Everyone we had contact with at the hotel was friendly. It's like all they want is to make you happy and your stay as comfortable as possible
by A verified traveler
Posted 18 Dec 2024
Great stay! Perfect location, walking distance to top sights, and super pet-friendly. The staff was incredibly kind and helpful. We’d happily stay here again!
Comment from Hotel Management
18 Dec 2024 by Andy, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring the top sights. It’s fantastic to know that both you and your pet felt welcomed, and that our staff could make your experience even better. We’d be delighted to welcome you back anytime for another great stay!
by A verified traveler
Posted 16 Dec 2024
The room was overheated with no way to cool it except keeping the window open. The staff tried to readjust the thermostat but it didn’t help.
Comment from Hotel Management
16 Dec 2024 by Andy, Hotel Management
Thank you for sharing your feedback. I’m sorry to hear that the room was too warm during your stay. We understand how important comfort is, and we are currently looking into ways to improve the temperature control in our rooms to ensure a more pleasant experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back with a more comfortable stay.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Andy, Hotel Management
Thank you so much for the amazing 5/5 review! We’re thrilled to hear that you had such a great experience with us. Your feedback means a lot to our team. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Dec 2024
Notified shortly before check in that Moderne could not accommodate original reservation, was shifted to an older hotel. No explanation or compensation offered. At least second hotel was in same vicinity. Not very impressive otherwise.
Comment from Hotel Management
14 Dec 2024 by Andy, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the last-minute change in accommodations. We understand how frustrating this must have been, and we regret that we were unable to provide a better experience. While we strive to ensure all guests enjoy their stay with us, we appreciate your understanding that the alternative hotel was in the same vicinity. Your feedback is valuable to us, and we will review our communication and processes to prevent this from happening in the future. We hope to have the opportunity to welcome you back and provide a more seamless experience.
by A verified traveler from NEW YORK
Posted 9 Dec 2024
We only stayed for one night and that was plenty. It was bare bones. No frills.
Comment from Hotel Management
14 Dec 2024 by Andy, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t fully meet your expectations. We strive to offer a comfortable and convenient experience for our guests, and we appreciate your perspective. If you're looking for additional amenities or services, we’d love to discuss how we can improve for future stays. We hope you consider staying with us again if your travels bring you back to the area!
by A verified traveler
Posted 8 Dec 2024
by A verified traveler from Houston
Posted 7 Dec 2024
Great place to stay. Clean, modern rooms. Our junior suite was spacious for a family of 3, plus huge balcony that unfortunately we didn’t get to use because it was too cold in December. Small fridge in room was useful. Lobby is small but we enjoyed the guest lounge/room on the 2nd floor with complimentary water, coffee and tea and microwave available. Location is excellent, very central but not as touristy as the Times Square area. Hotel is close to Carnegie Hall and also within walking distance to Central Park, Broadway, Times Square etc. Subway stops nearby and plenty of great dining options, too. Definitely recommended.
Comment from Hotel Management
7 Dec 2024 by Andy, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience at our hotel. It’s fantastic that you found the junior suite spacious and enjoyed the amenities like the fridge and the guest lounge. We completely understand that the cold weather kept you from using the balcony, but we hope you'll have the opportunity to enjoy it during a warmer visit! We're also happy you appreciated our central location and easy access to all the iconic spots in the city. Thank you for recommending us, and we hope to welcome you and your family back soon!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Andy, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with us.
by A verified traveler
Posted 2 Dec 2024
Great location and excelente staff and customer service.
Comment from Hotel Management
3 Dec 2024 by Andy, Hotel Management
Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed our location and the service provided by our team. We truly appreciate your kind words and look forward to welcoming you back in the future!
