Ratings based on 507 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Old amenities. Hairs in sink in bathroom. Body wash bottle not refilled. Mostly old amenities… not updated room
Comment from Hotel Management
21 Nov 2024 by Mandarin Oriental, New York Management, Hotel Management
Dear Expedia Guest, We apologize for any issues you have encountered and invite you to contact us directly so we may further address your concern.Warm regards,
by A verified traveler from Closter
Posted 17 Nov 2024
the most beautiful view of the city!, great service and staff
Comment from Hotel Management
21 Nov 2024 by Mandarin Oriental, New York Management, Hotel Management
Dear Expedia Guest, We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,
by A verified traveler
Posted 4 Nov 2024
Best location!
Comment from Hotel Management
4 Nov 2024 by Mandarin Oriental, New York Management, Hotel Management
Dear Expedia Guest,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,
by A verified traveler
Posted 31 Oct 2024
This is an amazing expereince. The views from our room was amazing. You really get what you pay for here. Super expensive but so impressive. A great splurge.
Comment from Hotel Management
1 Nov 2024 by Mandarin Oriental, New York Management Team, Hotel Management
Dear Expedia Guest,Thank you for your five-star review. We hope to welcome you back again on a future visit to New York.Warm Regards,
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Mandarin Oriental, New York Management, Hotel Management
Dear Expedia Guest,Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email us so we may further address your concern.Warm Regards,
by A verified traveler
Posted 14 Oct 2024
Loved it! Such an oasis in the middle of a busy city! Wonderful service and super nice staff. Especially front desk, mo lounge and service staff is top notch
Comment from Hotel Management
15 Oct 2024 by Mandarin Oriental, New York Management, Hotel Management
Dear Expedia Guest,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm regards,
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Warm Regards, Mandarin Oriental, New York Manageme, Hotel Management
Dear Expedia Guest,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Mandarin Oriental, New York Management, Hotel Management
Dear Expedia Guest,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,
by A verified traveler
Posted 23 Sep 2024
Decadent!
Comment from Hotel Management
23 Sep 2024 by Warm Regards, Mandarin Oriental, New York Manageme, Hotel Management
Dear Expedia Guest,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.
