Ratings based on 1,147 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Nov 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Nov 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Nov 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Nov 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Nov 2024
5 out of 5
by A verified traveler

Posted 12 Nov 2024
I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Nov 2024
4 out of 5
by A verified traveler

Posted 11 Nov 2024
Beautiful hotel
5 out of 5
by A verified traveler

Posted 11 Nov 2024
excellent stay always - our favorite NYC hotel !
5 out of 5
by A verified traveler

Posted 11 Nov 2024
Beautiful hotel will definitely come back
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