Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Lizbeth, the feedback is appreciated, and the team sincerely wishes it could have been a better experience. Your input is important, and if you have any specific concerns or suggestions, sharing them would be valuable.
by A verified traveler
Posted 19 Nov 2024
Showering, no matter how long you attempt to run water to warm it, it was lukewarm at best. This was told to staff by multiple people (we spoke to others staying in the hotel) and they stated the same issue and brought it to the staff members.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Jamiee, thank you for sharing your feedback. The team appreciates knowing the challenges you and others experienced with the water temperature. They are looking into this matter further to ensure guest comfort. Hope the rest of your stay was satisfactory.
by A verified traveler
Posted 18 Nov 2024
All staff members were professional and courteous. We felt very welcomed.
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
David, thank you for staying with us at Life Hotel New York. We're delighted to hear that our team members made you feel welcomed and provided professional and courteous service. We look forward to your next visit!
by A verified traveler from Houston
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Luisa, thank you for staying with us at Life Hotel New York. We're delighted you had a positive experience, and we hope to welcome you back soon!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Sierra, thank you for choosing Life Hotel New York. It’s great to know you had a pleasant stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
I wanted to really love this hotel as it is in a great midtown location near Herald Sq. The surrounding areas are lively and safe, with lots of subway access and restaurants/coffe nearby.
The hotel offers a wonderfully charming and boutique experience compared to the typical hotel. The building has old world charm. However, it is apparent that this charm comes at a cost as the infrastructure issn't up to par.
One night I was awoken by honking cars at street level. The sounds came through crystal clear as if I had a window open, but upon checking the windows were clearly closed. Street level noise came through loud and clear.
When opening my closet, the door knob fell right off.
When using the shower, a loud vibration noise would come randomly from the wall mid shower. Not everytime, just randomly at certain points during a shower. When this noise happened, I would adjust the shower pressure and the noise would go away.
A few light bulbs in my room were burnt out or dimmer.
Otherwise, the staff were friendly and the overall hotel was clean.
Wifi was blazing fast and stable. There is a cafe on ground floor that offers guest one free drink each day (I did not partake). There are two small elevators that can be slow when it is busy.
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Kevin, thank you for sharing your thoughts. It's wonderful to hear you enjoyed the charm and location of Life Hotel New York, as well as the friendly service and cleanliness. The issues you experienced with noise and room amenities are noted, and the team is continually working to address any concerns. We're glad the blazing fast wifi and complimentary drink option stood out during your stay. Your feedback is valuable in enhancing guest experiences, and the team hopes to welcome you back for an even better visit.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Maren, thank you for the excellent rating! We’re delighted you loved your experience at Life Hotel New York.
by A verified traveler
Posted 8 Nov 2024
Spaciousness of bedroom and bathroom.
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Michael, it’s great to know you had a pleasant stay at Life Hotel New York. We're delighted that you appreciated the roomy bedroom and bathroom. We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Cristian, we're thrilled you enjoyed your stay at Life Hotel New York. Your glowing feedback confirms that our dedication to providing outstanding experiences is on the right track. We look forward to welcoming you back in the future!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
Merrill, thank you for staying with us at Life Hotel New York. We're pleased to see your positive rating and hope to welcome you back for another enjoyable visit.
