Ratings based on 2,064 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Diane, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at LaGuardia Plaza Hotel. We look forward to your return and wish you all the best with your future travels.Effie Mikedis General Manager LaGuardia Plaza Hotel
by A verified traveler
Posted 2 Dec 2024
We were never given proper bath towels. Had to request towels every night even after the cleaning lady saw 4 people leave the room. Also there was a really bad draft. The heat only worked if you closed the blackout curtains. Even though I am a Hilton gold member I was not offered complementary water at checkin. Other than that the hotel is very convenient, right across the street from LaGuardia. Also shuttle service to the subway was excellent.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Ray, We appreciate your loyalty to our brand. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We are glad that you liked our location and shuttle service. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Effie Mikedis General Manager
by A verified traveler
Posted 2 Dec 2024
Had a great 2 night stay
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Karen, We are flattered by your kind review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We enjoyed hosting your visit at LaGuardia Plaza Hotel, and we look forward to seeing you soon.Effie Mikedis General Manager LaGuardia Plaza Hotel
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Mary,Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at LaGuardia Plaza Hotel so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Effie Mikedis General Manager LaGuardia Plaza Hotel
by A verified traveler
Posted 30 Nov 2024
Nice check in staff
Comment from Hotel Management
30 Nov 2024 by pierre , Hotel Management
Thank you for staying at LaGuardia Plaza Hotel
by A verified traveler from Skokie
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Effie Mikedis General Manager LaGuardia Plaza Hot, Hotel Management
Dear Andrew,We appreciate you taking the time to leave your kind rating for LaGuardia Plaza Hotel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon! Effie MikedisGeneral ManagerLaGuardia Plaza Hotel
by A verified traveler from Augusta
Posted 29 Nov 2024
The room was cold too hot due to air coming from the sliding glass doors. The room webt from 72 to 69 in matterv of 5 minutes. Miserable ..
Comment from Hotel Management
30 Nov 2024 by Effie Mikedis General Manager , Hotel Management
Dear Anna,Thank you for sharing your feedback regarding your recent stay. We understand that room temperature can significantly affect your comfort, and it's concerning to hear about the issues you faced with the air conditioning unit in your room and the fluctuation of temperature because of sliding glass doors. We hope you will accept our apologies. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Effie MikedisGeneral Manager
by A verified traveler
Posted 29 Nov 2024
It was neat and clean. Access to the pool and other amenities within the hotel was excellent. Staff friendly and engaged. Restaurant staff at Element were friendly and excellent.
Comment from Hotel Management
30 Nov 2024 by Effie Mikedis General Manager LaGuardia Plaza Hote, Hotel Management
Dear Tiffany,We're thrilled to hear that you found our facilities neat and clean and enjoyed the pool and amenities' accessibility. We are also glad that our staff, particularly in the restaurant at Element, made a lasting impression with their friendliness and engagement. Your feedback is invaluable and motivates our team to maintain high standards. We look forward to welcoming you back for another enjoyable stay at LaGuardia Plaza Hotel. Effie MikedisGeneral ManagerLaGuardia Plaza Hotel
by A verified traveler
Posted 29 Nov 2024
No bellhop to help with luggage. Property was not accessible for people with mobility issues. Construction was a bother.
Pros: clean, spacious room with big windows. TV service was great and bed was comfortable
Comment from Hotel Management
30 Nov 2024 by Effie Mikedis General Manager LaGuardia Plaza Hot, Hotel Management
Dear Virginia,Thank you for sharing your feedback regarding your recent stay at LaGuardia Plaza Hotel. We are pleased that your guest room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Please know that we are actively working to improve the experience for all our guests. Your insights are valuable to us and will help guide our future efforts. We hope to welcome you back and provide an even better experience. Effie MikedisGeneral ManagerLaGuardia Plaza Hotel
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by General Manager, Hotel Management
Dear Mustafa,Thank you for choosing to stay with us and for leaving your rating. We're delighted to hear that you had a great experience at the LaGuardia Plaza Hotel. We look forward to welcoming you back on your next visit.Effie Mikedis General Manager LaGuardia Plaza Hotel
