Ratings based on 213 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 26 Dec 2023
by A verified traveler
Posted 16 Nov 2023
It’s an old building. The heat is either off or on. It got a little hot in our room. It’s quirky, in a great neighborhood, very nice staff.
by A verified traveler
Posted 2 Nov 2023
I am taking the time to write a review because I do not want anyone to be as disappointed as we were due to our expectations not being met. I would go as far to say, ‘should be done under the trades description act.’ We were expecting quirky, boutique and authentic.
The issues were as follows:
1. Not able to contact either accommodation or Expedia to get code as we were arriving early and needed access before 3pm to drop off heavy luggage. Fortunately other guests were leaving the property and gave us door code.
2. Description stated there was no lift and expected that room would not be ground floor, however Lahore room is at attic level with extremely narrow stair way. Near impossible if you are travelling with large cases. Staff were able to accommodate to different room but without any assistance to move luggage.
3. Pricing given by Expedia including tax $876.82 for 2 nights billed by Incentra Village Hotel $935.55. Tax increase and $50 housekeeping added to room charge of $379 per night.
4. Security was an issue as we tried to put valuables in the safe provided, requested batteries and told they don’t work.
5. The decoration in room was of an extremely poor standard, attempting to be aged but really just tired and poorly finished.
6. Cleanliness was poor for accommodation being charged to customers, dirt was visible on skirting boards, wood work, shower, toilet brush, rusting on radiators and flaking paint, windows.
Positive: comfy bed, kitchenette, location.
Comment from Hotel Management
3 Nov 2023 by BB, Hotel Management
Dear Jenny, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience. We have shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.
by A verified traveler
Posted 30 Oct 2023
by A verified traveler
Great location,very friendly
Posted 25 Sep 2023 on HotelsQuirky place, eccentrically furnished. Location was great and the staff were terrificly friendly and helpful. Only problem would be if you struggle with stairs.
by A verified traveler
Dreadful
Posted 10 Sep 2023 on HotelsDreadful. No one at hotel to let me in. AC made air unbreathable. AC light on saying “change filter”. Door didn’t lock!! Mngmt should have comped room 100% but didn’t. So filed a complaint.
Comment from Hotel Management
11 Sep 2023 by BB, Hotel Management
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. As we could not offer you a satisfiable stay we offered a full refund if you left the property. You chose to stay but our compliments could not be extended on a sold out night. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. Your comments have been shared appropriately, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.
by A verified traveler
Posted 6 Sep 2023
by A verified traveler
Posted 5 Sep 2023
Wonderful stay, thank yyou
by A verified traveler
Posted 2 Sep 2023 on Hotels
