Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The only reason I didn’t give it 5 stars was because it was impossible to keep the room at a level temperature. It was either too hot or too cold. Never had this issue anywhere else.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Wesley, We appreciate you choosing to stay with us at Hyatt Herald Square New York. We are pleased to read that you had a pleasant experience overall and enjoyed most aspects of your time with us. That said, we are sorry for the difficulties that you encountered in maintaining the temperature of your guestroom, and we can understand the frustration this caused. We would like to share that our front desk is available around the clock to resolve such concerns; feel free to reach out to them on your next visit. We are grateful for your valuable feedback, and we will share it appropriately as we are committed to improving our guest's experience. We look forward to welcoming you back soon.Warm regards,Aidan RoweGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Laiza, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Hyatt Herald Square New York.Warm regards,Aidan RoweGeneral Manager
by A verified traveler
Posted 16 Nov 2024
The whole staff was super friendly and always greeting me and my family! We had a wonderful stay!
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Liliana, Thank you for choosing Hyatt Herald Square New York and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We look forward to having the pleasure of doing so again in the near future.Warm regards,Aidan RoweGeneral Manager
by A verified traveler from Saint Paul
Posted 15 Nov 2024
Pleasant staff and the hotel location was convenient as well as the environment was very nice. The food wasn’t that good but the roof top made it worth the stay.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Gao, Thank you for the wonderful review of your recent stay at the Hyatt Herald Square New York. We are pleased you found our location to be perfect for your plans, and we appreciate you mentioning our courteous hospitality. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warm regards,Aidan RoweGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Marek, We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Warm regards,Aidan RoweGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Anna, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Warm regards,Aidan Rowe,General Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Aidan Rowe General Manager, Hotel Management
Dear Penny, We were pleased that we exceeded your expectations during your visit to the city. Thank you for choosing Hyatt Herald Square New York. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Warm regards,Aidan RoweGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Great place to stay in NY. Very central and easy to get to all the sites.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Cynthia, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hyatt Herald Square New York, and we look forward to your next stay.Warm regards,Aidan RoweGeneral Manager
by A verified traveler from Tampa
Posted 12 Nov 2024
Convenient, close to convenient restaurant
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Sara, Thank you for the wonderful review of your recent stay at the Hyatt Herald Square New York. We are pleased you found our location near the restaurant to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warm regards,Aidan RoweGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Check in and check out were quick and easy, everyone was very accommodating and friendly. Great location!
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Jade, Thank you for taking the time to write about your experience at the Hyatt Herald Square New York. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay, so thank you for appreciating their efforts. It is great when guests recognize their hard work. We hope you will choose to stay with us again on your next visit to the area.Warm regards,Aidan RoweGeneral Manager
