Ratings based on 634 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Booked premium balcony room, there was no hot water throughout the building, had to take cold showers; curtain was broken, for a room with a balcony; no late checkout time for IHG members. No extra linen, slippers, toothbrush, or toothbrush like other indigos have. Probably used as one of the NYC shelters like the Hyatt in LIC. don’t recommend going.
Comment from Hotel Management
2 Dec 2024 by Maximo, Hotel Management
Good afternoon Li - Let's clear some misinformation and provide context as this can be misleading. There was an issue with the hot water which was unplanned. To clarify further, things sometimes break and the important thing is for the business to do their due diligence when and where possible. We immediately placed a call and fixed the issue. Furthermore, you failed to mention that we provided compensation to the affected guests as we understand this was an inconvenience. As for the curtain, I do see that there was an issue which we communicated with the Engineering department. Unfortunately we are missing the item and placed an order to permanently fix. Regarding the IHG members amenities, you are only eligible for your benefits when you book directly through the hotel. Lastly, we are not, not were we ever, a shelter hotel.
by A verified traveler from el monte
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Maximo, Hotel Management
Sally - Love the 5/5! Thank you so much!
by A verified traveler
Posted 29 Nov 2024
The atmosphere was delightful
Comment from Hotel Management
29 Nov 2024 by Maximo, Hotel Management
Rose - Thank you for the 5/5!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Maximo, Hotel Management
Latia - Thank you for taking the time to give us your feedback.
by A verified traveler
Posted 26 Nov 2024
My only problem is that the hotel doesn’t have ours own (free) parking. If you rent a car you’ll have to use the parking garage next door and pay $37 every night to park. Otherwise the hotel itself is decent.
Comment from Hotel Management
27 Nov 2024 by Maximo, Hotel Management
Mikhail - Thank you for the 4/5! It is true that parking is tough in New York city. We are luck to be able to have a parking lot at the hotel. We hope to see you soon!
by A verified traveler
Posted 19 Nov 2024
There was no hot water in the building due to a gas leak. Hot water is a standard amenity and clients should be compensated for the inability to access it. I had planned to work at the hotel until my afternoon flight out, but there wifi was terrible. The staff said the wifi is terrible, but corporate has done nothing to fix it.
The positives: the room was comfortable, clean and the staff was really great, but corporate needs to remedy some major issues. I feel bad for the hard working staff that is doing their best to accommodate their guests with these controllable issues.
Comment from Hotel Management
23 Nov 2024 by Maximo, Hotel Management
Nikki - Thank you for your feedback. We have compensated all guests that were affected by the leak. Clearly this was out of our control and we remedied the situation as quickly as humanly possible. We have not heard of any issues with the Wifi and have multiple networks for our guests. Hope this helps.
by A verified traveler from SANTO DOMINGO
Posted 19 Nov 2024
Bad hotel
Comment from Hotel Management
19 Nov 2024 by Maximo, Hotel Management
Miguel - Thank you for your extensive feedback describing in detail what your issues were. It really helps us not only learn from what happened but also gives us the chance to address it. Hopefully more guests will read your review and learn from it.
by A verified traveler
Posted 19 Nov 2024
Really big rooms for a hotel, we loved our stay
Comment from Hotel Management
19 Nov 2024 by Maximo, Hotel Management
Haylee - Thank you for the 5/5! I'm glad to see you enjoyed your room and the hotel. Have a great day!
by A verified traveler
Posted 18 Nov 2024
I’m a frequent traveler and stay at hotels several times a year and have for years. I’ve never left a bad review, but felt compelled to leave this one so people don’t pay for something without knowing that it’s not worth it. Staff at the front desk did their job that was about it no warmth, not welcoming or helpful.
The building is extremely tired. Our unit was clearly not well maintain the flooring has been worn out in areas and the thermostat although new has this peculiar feature where the HVAC vent in the main room points directly to the thermostat, which causes it to cycle on/off. It should be aimed towards the window area, and for some reason the HVAC wouldn’t turn on when the thermostat was turned up until I flipped the breaker to reset the system. Sound insulation is poor - could hear hall noise all day and night as well as from the elevator.
The telephone system has no way to dim the LED screen which stays on all the time. If you’re a sensitive sleeper to light, the solution is put it underneath the table or put a towel over top of your phone. Similarly, the alarm clock is also not able to turn the illumination off.
The area where the hotel is located is not a particularly attractive area so all in all there really isn’t much to draw someone to the hotel. Pricing for what you receive was very high $400 for Saturday night is a lot of money for a hotel that’s old and tired and not well maintained. I didn’t try any of the food. Pick somewhere else …
Comment from Hotel Management
23 Nov 2024 by Maximo, Hotel Management
Robert - Yikes. I'd like to extend my apologies. It seems we missed all the marks for you. Have a great day.
by A verified traveler
Posted 17 Nov 2024
…….
Comment from Hotel Management
18 Nov 2024 by Maximo, Hotel Management
Linda - Thank you for the 5/5!
