Ratings based on 999 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Wasn’t so clean
by A verified traveler
Posted 25 Nov 2024
Good place to stay. Clean and well organized.
Comment from Hotel Management
25 Nov 2024 by Marissa P , Hotel Management
Thank you for your feedback! We hope to host you again.
by A verified traveler
Posted 22 Nov 2024
It is convenient for being downtown. Check in was easy. Room kind of small but okay. Bathroom needs better vanity. Regular rooms should include handheld shower option not just accessible rooms.
Comment from Hotel Management
25 Nov 2024 by Marissa P , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 19 Nov 2024
Perfect
Comment from Hotel Management
21 Nov 2024 by David Finch - General Manager, Hotel Management
Thank you - perfect is what we're aiming for!
by A verified traveler
Posted 18 Nov 2024
The room was clean and well equipped with very comfortable beds and a bolster that was great for stretching that read: money never sleeps. 🥰 It was modern and cool with a Wallstreet Game vibe. I especially appreciated the welcoming “Ralph” who made my visit extra special. He spoke to me in French, stapled my pant hems, was non judgemental and went out of his way to be accommodating. People like Ralph are exactly who you should have as the face and management for the culture of your hotel. I believe he should be promoted as soon as possible. Also, upstairs in your cocktail lounge, the bar servers (2 women and a guy) had such a great energy with a Latin EDM flare and played the most amazing music. The espresso martinis were equally fabulous. This was my best stay by far in New York and I will be back. Thank you for the beautiful and enriching experience!
5⭐️ impression
Jen
Comment from Hotel Management
21 Nov 2024 by David Finch - General Manager, Hotel Management
Thank you for your wonderful review! Ralph was so happy to read your kind words of recognition. We look forward to welcoming you back any time.
by A verified traveler
Posted 13 Nov 2024
Very good
Comment from Hotel Management
13 Nov 2024 by Charlie Kim , Hotel Management
Thank you so much for staying with us!We look forward to your next visit!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Charlie Kim , Hotel Management
Thank you for the perfect rating. We look forward to have you stay again with us!
by A verified traveler
Posted 5 Nov 2024
our room had no hot water and the wifi did not work for the entirety of our stay
Comment from Hotel Management
6 Nov 2024 by Charlie Kim , Hotel Management
I'm so sorry to hear about your experience. Please advise if you were able to report these issues with the hotel staff as we could have tried to fix these issues. I would like to extend my apologies once again for this issue.
by A verified traveler
Posted 4 Nov 2024
Chose this place as close tho Brooklyn Bridge, Hidden away, would stay again.
Comment from Hotel Management
5 Nov 2024 by Marissa P , Hotel Management
Thank you for your feedback! We hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Marissa P , Hotel Management
Thank you for your awesome rating!
