Ratings based on 990 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2020
The room was dirty but it was ok for just the night stay
Comment from Hotel Management
16 Jul 2020 by Manager, Hotel Management
Hello Jay,
I apologize as this is completely unacceptable and will look into this.
by A verified traveler from Seattle, Wa
Posted 18 Mar 2020
Staff was really friendly and very helpful when needed.
Comment from Hotel Management
18 Mar 2020 by Management, Hotel Management
Thank you for staying on beat with us! We are working hard to retrain all of our staff to offer the best service to our guests possible.
by A verified traveler
Posted 21 Feb 2020
I liked the service.
I didn’t like how the shower and toilet had loose screws holding things in place.
Comment from Hotel Management
21 Feb 2020 by Management, Hotel Management
Hello,
Thank you for taking the time to share your experience with us. We have inspected the rooms and was not able to find the issues you stated. The toilet sheets do shift from side to side by design so that they can move with the user, they can give the impression of them being loose but that is how the were designed.
by A verified traveler
Posted 17 Feb 2020
Comment from Hotel Management
22 Feb 2020 by Management, Hotel Management
We wanted to thank you for staying on beat with us for your recent trip to New York.
by A verified traveler
Terrible hotel and service
Posted 15 Feb 2020 on HotelsI tried to check into hotel at 2 different times at night. Both times I waited 15 minutes at front desk and nobody was there for check in. At around 11:00pm man finally shows up. Young girl was there trying to find him. She stated that he goes in peoples rooms often and she can’t find him. Once we finally got to our room it was filthy and smelled of urine. I demanded a refund and had to drive 2 hours home.
by A verified traveler
Posted 9 Feb 2020 on Hotels
Comment from Hotel Management
16 Feb 2020 by Management, Hotel Management
Thank you for rating your stay.
by A verified traveler
Lovely otherwise
Posted 31 Jan 2020 on HotelsA guy stole from me and the attendant didn’t want to call police. Made a complaint to management as well.
Comment from Hotel Management
16 Feb 2020 by Management, Hotel Management
Hello Dawn,
We are very sorry to hear that you had an incident while staying at our hotel. We do have 24 hour security guards at our hotel and a new management team overseeing operations.
by A verified traveler
Posted 27 Jan 2020 on Orbitz
On line it looks like a perfect place to stay. But when I got in the room. It was not clean. I had requested a king side bed ended up with a 3 fullside. And under the blanket there was a blont raped up. 😐
Comment from Hotel Management
15 Feb 2020 by Management. , Hotel Management
Hello,
Thank you for taking time out to post review, however our hotel does not have any rooms with three beds.
by A verified traveler
Posted 26 Jan 2020 on Orbitz
Poorly cleaned bedsheets and comforter. The Floor wasn’t properly cleaned as well. The air condition should be cleaned because it is dirty.
Comment from Hotel Management
16 Feb 2020 by Management, Hotel Management
Hello Kofi,
Our hotel does not use comforters and our laundry is done by an outside cleaning company. If you ever have any issues please let the staff know so that we can resolve any issue immediately.
We do clean our air conditioning unit on a regular and apologize if your room had not gotten to during our winter cleaning schedule.
by A verified traveler
No
Posted 23 Jan 2020 on HotelsThe hotel is a fraud the rooms don’t look as nice they walls were beat up & there wasn’t the stuff they guaranteed to have there .. no toothpaste cheap wash rags I Hadto walk to a store to get lotion and other toiletries that they said they would have in the rooms . I would NOT guarantee staying here ..
Comment from Hotel Management
15 Feb 2020 by Management, Hotel Management
Hello Tyree,
Thank you for taking time out to post a review. All of our guest rooms have been repainted, we will need to look into what room you stayed in to reinspect it.
Our hotel does not offer toothpaste at this time but we do have lotion in the guest rooms located in the bathroom next to the soap.
We hope to see you again.
