Ratings based on 451 Verified Reviews
3.6 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
13 Jan 2024 by Manager, Hotel Management
Hello Angelita,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another exceptional stay!
by A verified traveler
Posted 1 Jun 2023 on Hotels
Comment from Hotel Management
3 Jun 2023 by Manager, Hotel Management
Hello Jaesook chess,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
by A verified traveler
Conveniently situated budget hotel
Posted 21 May 2023 on HotelsThis is a clean budget hotel with a TV, fridge, comfy bed, reasonably priced with a subway station just across the road. Sadly there was no microwave, coffee maker and it could be a bit noisy with road traffic. Eateries just across the road.
Comment from Hotel Management
22 May 2023 by Manager, Hotel Management
Hello Irving,Thank you for your valuable opinion regarding our bed and your insights regarding our tv. Guest comments such as yours help us to continuously improve. Thank you for your business.
by A verified traveler
Posted 18 May 2023
Do not book this property. Hotel 21 Nyc is no longer a hotel as it has become an immigrant house. I arrived at the hotel and figured I could not check-in. There was no hotel personnel, and Expedia was not helpful. It was a nightmare not knowing where to stay that night. Expedia sent me this email. "Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply, and a refund can't be granted."
Comment from Hotel Management
19 May 2023 by Manager, Hotel Management
Hello Sungji, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 17 May 2023
This was not a real hotel. It was converted to a shelter and they redirected me to a different hotel I did not book, having to walk 15 minutes out. That hotel was very filthy and could not sleep more than one night. I book a new stay after 24 hours. They ask for cash deposit which is very sketch to me, and was hesitant on letting me get a photocopy of my receipt.
This is a fraudulent listing, it's not the hotel in the photos and you will not stay here. Expedia needs to remove this.
Comment from Hotel Management
19 May 2023 by Manager, Hotel Management
Hello Kymbria, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Manager, Hotel Management
Hello Naomi,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
by A verified traveler
Posted 5 May 2023
I showed up and they said the hotel is shut down and did not have a room for me. They claimed there was a leak, but elsewhere are saying there are renovations being done. And they are refusing to refund me.
Comment from Hotel Management
6 May 2023 by Manager, Hotel Management
Hello Ashley,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.
by A verified traveler
Uncomfortable, overpriced, and shady
Posted 28 Apr 2023 on HotelsWe were there nearly 20 minutes before we saw a human that appeared to work there, maybe maintenance or part of the housekeeping crew; not sure as he didn’t have identification on his shirt, but he was undoubtedly an employee, but didn’t work behind the desk. He asked all of us in broken English (he seemed of middle eastern descent) and pointed at a sign not obviously visible, saying, “Check in at 3 pm, check-in at tres (Spanish)” as he pointed to the sign and then left the area.
There was a $60 (in cash) deposit that was required before they’d give you your room key, no credit card accepted. Upon checking out, you would get this back in full (when we checked out, they just handed it to us with no room inspection, so I’m not sure what that was for.) The thing that rubbed us the wrong way was that this wasn’t listed on their site or through Hotels.com, and they had an ATM conveniently in their lobby, which the NYC 21 Hotel owned. At the time of this writing, Hotels.com listed it as “REQUIRED AT CHECK-IN: Credit card, debit card, or cash deposit required for incidental charges.” It costs $2.50 to get your money out as no banks are relatively close to the hotel. So, you're forced to get money or find your bank. So, either way, this Hotel is screwing you out of another $2.50.
At nearly $200 a night, save your money. I’ve had better experiences at motels.
The good things:
Hot water and good water pressure
Right next to the F subway train
Check-out took seconds
Comment from Hotel Management
30 Apr 2023 by Manager, Hotel Management
Hello Sean,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
by A verified traveler
Posted 25 Apr 2023
Comment from Hotel Management
17 May 2023 by Manager, Hotel Management
Hello Amreek, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
by A verified traveler
Posted 19 Apr 2023 on Wotif
Good
Comment from Hotel Management
25 Apr 2023 by Manager, Hotel Management
Hello Gianpiero,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
