Ratings based on 981 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Love this hotel even though the room is small that we stayed in. It’s clean, stuff are friendly and accommodative. We always come back to our room and it’s clean.
by A verified traveler from Rochester
Posted 5 Jan 2025
Parking was off site and kind of a pain, but our car was ready when we asked for it. Room was clean, in need of remodel. Staff really helpful and pleasant. Quiet neighborhood with lots of restaurants nearby. Free coffee and muffins in the morning in the lobby. Walking distance to SoHo, WTC and more.
Comment from Hotel Management
6 Jan 2025 by General Manager, Hotel Management
Dear Kathy,Thank you for your thoughtful feedback! We’re glad our staff left a positive impression and that you enjoyed the quiet neighborhood. It is also lovely that you liked the clean accommodation and nearby restaurant choices. It’s great to know you enjoyed the complimentary coffee and muffins and that the proximity to SoHo and WTC was convenient for your plans. We also appreciate your comments about the room and we will address this with our team to improve our guest experience. We appreciate your feedback and look forward to hosting you again at Holiday Inn New York City-Wall Street. Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Korri,Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Holiday Inn New York City-Wall Street. We look forward to welcoming you back on your next visit.Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Garvin,Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Holiday Inn New York City-Wall Street and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear TAYLOR,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Waheeda Ashraf General Manager
by A verified traveler from Milwaukee
Posted 27 Dec 2024
Staff very kind and helpful. Would stay here again and again
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear ELIZABETH,Thank you for your kind words! It’s wonderful to hear that the team at Holiday Inn New York City-Wall Street made your stay so enjoyable. We look forward to welcoming you back again and again!Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Hadley,We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 25 Dec 2024
Really good provided free snacks throughout the day and coffee machine in the hotel room.
Comment from Hotel Management
25 Dec 2024 by General Manager, Hotel Management
Dear Joseph,Thank you for the fantastic review of Holiday Inn New York City-Wall Street! We're so glad you enjoyed the complimentary snacks and appreciated the coffee machine in your room. It's great to know these little touches made your stay more enjoyable. We hope to welcome you back soon for another fantastic experience!Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 24 Dec 2024
This hotel is in a safe, walkable area with lots of subway stops and places to get coffee, food, and drink. It’s even a couple blocks from an Alamo Drafthouse movie theater, which was so handy on a 17-degree day when I didn’t feel like being outdoors. Hotel itself is fairly basic but clean, secure, and well-maintained by a friendly staff. Heater was a little noisy but I found I could turn it off at night and still keep the room warm enough. Housekeeping made up my bed very nicely and I loved the touch of getting two water bottles a day. This was my second time staying here and I would definitely stay here again.
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Elizabeth,We are so glad to read your return visit to Holiday Inn New York City-Wall Street was fantastic. We're delighted to hear that you found our hotel's location convenient, especially with the nearby subway stops and local amenities like coffee and dining options. We're so glad to hear you enjoyed our clean accommodations and friendly service. Thank you for taking time out of your day to recognize the efforts of housekeepiing staff and we're happy to know the room and amenities met your needs. We appreciate your feedback about the heater. We'll address this with our team to ensure a more comfortable stay for future guests. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Roberto,We appreciate you taking the time to leave your kind rating for Holiday Inn New York City-Wall Street. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best Regards, Waheeda Ashraf General Manager
