Ratings based on 1,176 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Dear Allen,We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Queens/JFK Airport. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best Regards, Teresa Valenzuela General Manager
by A verified traveler from Voorburg
Posted 3 Dec 2024
Never experienced such a Hilton property before. I’m not one to comment but had to this time. Check in took 45 min. Friendly staff member though. No free parking available. As a gold honors member, only got 2 free bottles of water. Room temperature was not controllable, you have to use the separate AC unit that is very noisy. That’s not all, during the 2 night stay, hotel decided not to clean the room as my stay was “short”. Hallways smell like weed and not fresh. Room is very outdated and not to Hilton standards. First and last time there unfortunately.
Comment from Hotel Management
3 Dec 2024 by Best Regards, Teresa Valenzuela General Manager, Hotel Management
Dear Sander,We regret to hear that your experience did not meet your expectations, particularly with the check-in duration and room conditions. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Best Regards,Teresa ValenzuelaGeneral Manager
by A verified traveler
Posted 2 Dec 2024
I disliked how we got assigned to a room and it was dirty. The bed was dirt the bathroom had dirty towel and piss in the toilet. The room was just terrible.
Comment from Hotel Management
3 Dec 2024 by Best Regards, Teresa Valenzuela General Manager, Hotel Management
Dear Isabella,Thank you for evaluating your recent stay with us. We sincerely apologize for any inconvenience you experienced with your guest room and our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. Thank you once more for sharing your feedback. We look forward to the possibility of welcoming you back soon so we can demonstrate the exceptional hospitality that we are known for providing. Best Regards,Teresa ValenzuelaGeneral Manager
by A verified traveler
Posted 2 Dec 2024
My overall experience was terrible. If it wasn’t for the young lady checking us in on 11/29 and the miss attending to our concerns on 11/30 this would be a 1 star.
We contacted property for late arrival. When arrived at 10pm we were booked and provided keys to rooms which were already occupied.. twice. Now concerns of privacy and safety is a concern. Imagine being in your room and other guests opens your door and walks in on you. The manager Taheiry was unapologetic regarding this issue as she never addressed it. Secondly we booked a room which was inclusive of daily snacks and beverages at an additional cost, those items were not provided until we asked about it the following day. Thirdly, why would a property confirm that they can accommodate a special request due to allergies with feather pillows and then get defensive and passive when asked about the request. This is not a place I would return to based on our experience. Regardless of my purpose booking, who wants to be stressed out having to constantly call for towels and pillows and being embarrassed walking into other hotels guests rooms!! Ridiculous. Not to mention you ask for pillows and the staff has the pillows tucked under his arm pits without and covering. Eww disgusting.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Krystle,We are disheartened to hear about the issues you encountered with room assignments and our staff's response. We always aim to provide a safe and comfortable environment for our guests, and we regret that we fell short in this instance. Guest privacy and safety are paramount for us, and we take your comments seriously. We will address your issues with appropriate individuals to ensure improvements are made. Additionally, We also apologize for the lapse in our service regarding your special requests and the delay in providing your inclusive items. We can assure you that what you experienced is not acceptable by our standards. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the city area.Best Regards,Teresa ValenzuelaGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Good
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear ANJUM,Thank you for staying at Hilton Garden Inn Queens/JFK Airport and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards, Teresa Valenzuela General Manager
by A verified traveler
Posted 30 Nov 2024
Very close to Airport and very well maintained
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Ravi,Thank you for sharing your recent experience at Hilton Garden Inn Queens/JFK Airport. We were delighted to read that you enjoyed our well-maintained hotel and to point out our excellent location close to the airport. We appreciate your business and hope you will stay with us again on your next visit to New York.Best Regards, Teresa Valenzuela General Manager
by A verified traveler
Posted 30 Nov 2024
My stay at the property was a lovely experience.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Steve, Thank you for the kind rating; we are delighted to exceed your expectations and provide you with a bright-hearted stay! It is always a pleasure to hear how much our guests enjoyed our efforts. We all at Hilton Garden Inn Queens/JFK Airport look forward to your return.Best Regards, Teresa Valenzuela General Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Joshua, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Best Regards, Teresa Valenzuela General Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Danielle,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards, Teresa Valenzuela General Manager
by A verified traveler
Posted 27 Nov 2024
Cozy
Comment from Hotel Management
28 Nov 2024 by General Manager, Hotel Management
Dear Ricardo,We are delighted to hear that we took the best care of you while you were here! Attentive service with comfortable accommodations is what sets us apart, and it truly means the world to us to read your comments. Our guests are like family; without you, we wouldn't be able to do what we love every day. We hope to welcome you back soon to Hilton Garden Inn Queens/JFK Airport!Best Regards, Teresa Valenzuela General Manager
